Front Office Manager - Nights
Posted 8 days 18 hours ago by Adare Manor
At Adare Manor, our vision is 'Beyond Everything' - a commitment to creating magical, unforgettable experiences for our guests and team alike. As a globally celebrated luxury resort, we are proud to hold the prestigious Forbes Five-Star rating and Michelin's highest distinction - Three Keys. From Michelin-starred dining to world-class golf, including hosting the 2027 Ryder Cup, Adare Manor is a place where excellence thrives. If you share our passion for delivering extraordinary experiences, we would love to welcome you to our award-winning team.
As we continue to grow and evolve, we are looking for a Night Manager to join Adare Manor on a permanent, full-time contract, leading our overnight team and ensuring a seamless guest experience throughout the night.
Duties and Responsibilities- Lead the overnight Front Office and Housekeeping teams, ensuring that all work meets Adare Manor's service standards, policies and procedures.
- Oversee hotel operations during the night shift, maintaining guest satisfaction, safety and a professional, welcoming environment.
- Conduct nightly team briefings to communicate priorities and allocate responsibilities.
- Keep the overnight team informed of hotel activities, group and VIP arrivals, returning guests and special requests.
- Check that guest accommodation is prepared and special requests are fulfilled; welcome arriving guests and arrange escorts to their accommodation where appropriate.
- Respond to guest enquiries and concerns promptly, professionally and discreetly, maintaining exceptional service throughout the night.
- Coordinate Front Office activities with other departments to ensure assigned tasks are completed and overnight operations run smoothly.
- Ensure public areas remain clean, tidy and welcoming throughout the night.
- Support and develop the overnight team through supervision, scheduling, work allocation, coaching, training, performance reviews and recognition.
- Ensure the daily night audit is completed accurately and on time.
- Report suspicious activity and hazardous conditions promptly to Security and/or the Front Office Manager, following hotel procedures.
- Previous experience in night management or a supervisory Front Office role within a high-quality hotel or luxury hospitality environment.
- Confidence overseeing overnight hotel operations, coordinating departments and maintaining exceptional standards of guest service.
- A sound understanding of night audit procedures, strong attention to detail and a commitment to accurate, timely reporting.
- Excellent organisational skills, with the ability to prioritise tasks and remain calm under pressure during the night shift.
- A guest-focused approach, with the confidence to manage arrivals, special requests and guest concerns professionally and discreetly.
- Strong communication and leadership skills, with the ability to brief, coach and support the overnight team.
- A proactive, hands-on approach, sound judgement and the ability to work independently while collaborating with other departments.
- A strong awareness of guest and team safety, with the ability to identify hazards and elevate security concerns appropriately.
At Adare Manor, we believe in exceptional experiences - not just for our guests, but for our team too. We offer:
- Competitive salary and benefits package.
- Perks and experiences that are uniquely tailored to our team, reflecting the extraordinary setting and spirit of Adare Manor.
- A supportive, collaborative and dynamic team environment.
- Opportunities for learning, growth and career development.
- Access to wellbeing initiatives, events and team recognition programmes.
- The chance to be part of one of the most iconic hospitality teams in the world.
If you take pride in leading a team, remain calm under pressure and are passionate about delivering exceptional guest experiences throughout the night, we would love to hear from you.