Front of House Team Member

Front of House Team Member

Reading FWC Customer Permanent contract Part time, £27,248 pro rata for 16 hours per week.

Role Overview

Make a great first impression. Provide excellent customer care to members and visitors, greet them warmly, and maintain the reception and café areas.

Responsibilities

• Provide exceptional and efficient customer service to all club visitors.
• Support the smooth running of reception and café areas.
• Create a friendly, relaxing and professional environment.
• Answer inquiries in a caring and helpful way, ensuring everyone feels valued.
• Assist the café team by preparing and serving fresh, healthy, nutritional food and drinks.
• Be able to swim to a high standard and be willing to undergo on site training to cover lifeguard breaks.

Qualifications & Skills

• Confidence and empathy with a strong customer service focus.
• Excellent communication skills face to face and over the phone.
• Basic computer skills, including Word and Excel.
• Flexible, motivated, and self initiated.
• Willingness to learn and adapt as part of a team.

Benefits

• Free gym membership.
• Health assessments.
• Retail discounts.
• Pension options.