Front of House Supervisor
Posted 3 hours 37 minutes ago by Celtic Manor Resort
Are you apassionate hospitality professional who loves creating exceptional firstimpressions and leading a team to success?
We are lookingfor an engaging and motivated Front of House Supervisor to help lead our FrontOffice operation at our prestigious 5-star resort. You'll be at the heart of the guestjourney, supporting our Reception and Concierge teams to deliver seamless,memorable experiences from arrival through to departure.
As a FrontOffice Supervisor, you'll play a key role in ensuring every guest receives awarm Welsh welcome while supporting the day-to-day operation of one of theregion's leading luxury hospitality destinations.
Join the"Greatest Story in Hospitality" and become one of our HospitalityHeroes as part of The Celtic Collection's award-winning team.
- Previous experience within a hotel Front Office,Reception, Concierge or Rooms Division environment
- The ability to lead from the front, inspiring andmotivating colleagues to deliver exceptional service
- A passion for creating memorable guest experiencesand building guest loyalty
- Confidence in managing daily operational challengeswith a calm, positive and solution-focused approach
- Strong organisational skills and the ability toprioritise effectively in a fast-paced environment
- Experience supporting or supervising teams,ensuring high standards are consistently maintained
- Excellent communication skills and a genuinepassion for luxury hospitality
- Lead and support the Reception and Concierge teamsthroughout your shift
- Ensure every guest receives a smooth, professionaland welcoming experience from check-in to check-out
- Act as a point of contact for guests, handlingenquiries and resolving issues with confidence and care
- Support the training, coaching and development ofteam members
- Monitor departmental standards and drive serviceexcellence across all Front Office touchpoints
- Work closely with other hotel departments to ensurea seamless guest experience
- Help create a positive, engaged and high-performingteam culture
This is morethan just a job. It's an opportunity to develop your hospitality career withinone of the UK's most recognised luxury hospitality collections.
As one of ourHospitality Heroes, you'll enjoy:
Access to career development and trainingopportunities from day one
Discounts on food and beverage across theCollection
Discounted hotel stays
Discounted leisure membership
Free GP virtual appointment service
24/7 wellbeing helpline
NEST pension scheme
Social Club
Staff appreciation events
Monthly and annual recognition awards
As a CelticCollection employee, you'll be able to say:
I am equipped, trained and supported to do thebest job I can
I am proud to be part of The CelticCollection and would recommend it to others
I work in an inclusive, friendly, positive andconstructive environment
I am encouraged to learn, grow and develop and try new things
I do, and my views and ideas are valued
I am thanked and recognised for the work Ido, and my views and ideas are valued
I am clear about our ambition and understandhow I can contribute to it every day
In the event wereceive a high number of applications, we reserve the right to close thiscampaign early. All applicants must have the right to live and work in the UK.Documented evidence of eligibility will be required as part of the recruitmentprocess in line with current UK Visas and Immigration regulations.
The CelticCollection is an equal opportunities employer and welcomes applications fromall individuals regardless of age, background or experience.