Front-of-House Receptionist/Administrator

We are looking for a friendly, organised and professional Front of House Reception/Administrator to join our busy estate agency team. This is a key role and often the first point of contact for our clients, so a positive attitude and excellent communication skills are essential.

About the Role

You will provide a welcoming front-of-house service while supporting the wider office with day-to-day administrative tasks. This role is based in our Whitehaven office and involves working in a busy environment, juggling calls, visitors, and administrative duties

Location

Whitehaven

Contract

Permanent Position

Hours

• Part-time or full-time hours considered
• Role will include weekday office hours and Saturday cover 1:4 rota
• Applicants must be able to reliably commute to our Whitehaven office

Competitive salary, dependent on experience

Key Responsibilities

• Greeting clients and visitors in a professional and friendly manner
• Answering and directing incoming calls and emails
• Booking and managing property viewings and appointments
• Maintaining accurate records on the agency system
• Preparing property details, letters, and basic documentation
• Supporting negotiators and managers with general administrative duties
• Keeping the reception and front office area tidy and presentable

Skills and Experience

• Previous experience in a customer-facing reception or office administration role is desirable; estate agency experience is also desirable but not essential
• Confident communicator with a professional telephone manner
• Well organised with strong attention to detail
• Comfortable using IT systems including email, Microsoft Word, and databases
• Reliable, punctual, and able to commit to agreed working hours
• Comfortable working in a busy office
• Smart, professional appearance suitable for welcoming clients

Here at Grisdales, we value diversity and inclusion and welcome applicants of all backgrounds, abilities and perspectives.

What We Offer

At Grisdales we believe in taking care of our people and we offer some amazing perks:

• Profit-based commission scheme with team and individual incentives
• Additional holidays for length of service and bonus days over Christmas
• Occupational sick leave entitlement
• Early Friday finish!
• Funding and support for industry qualifications
• Financial services advice and products
• Volunteering opportunities and charity events
• We like to have a little fun too! Our company socials bring our team together!

Closing Date

Friday 22 nd May