Front of House Receptionist - Cambridge - CB4

About us

Dardan have a wealth of experience in delivering smart security solutions that go beyond safeguarding buildings, property, and staff. We combine the best in technology, mobile services, physical guarding, and consultancy.

Our mission

Be ethical, be authentic, be agile and be smart. We do our best and then do a little bit more, every time.

Our Vision

To be a trusted partner for Security solutions through intelligence, innovation, and influence.

Reward and Benefits

• Unlimited training and opportunities to progress
• £14.45 per hour
• 45 hours per week
• 9 hour shift pattern, working Monday to Friday 08:00 to 17:00
• 20 days holiday
• On-site gym
• Recognition rewards
• Access to a 24/7 employee wellbeing support line
• Virtual GP Service
• Earn an extra bonus through recommend a Friend Scheme, no limits

The Opportunity

We're excited to be recruiting for a Front of House Receptionist to join the team at Dardan. This role is suitable to someone eager to build a career within the security sector.

As part of this role, you will provide a professional, client facing presence at reception. The role is focused on customer service, contractor management, and supporting the Facilities Manager and wider site team.

As we continue to grow, we're looking to strengthen our team with a broader range of voices. Women are currently underrepresented in our sector, and we encourage all applicants, especially women to apply, as the diversity of thought and unique insights women bring enhance our operational effectiveness, enrich our team culture, and elevate the service we provide to clients.

Your duties include (but are not limited to):

• Act as a client facing reception presence, welcoming visitors and occupiers in a professional and friendly manner
• Deliver a high standard of customer service, handling enquiries and supporting front of house operations
• Manage contractor sign in, inductions, and access, ensuring site procedures are followed
• Carry out duties including access control, patrols, monitoring alarms, and incident reporting
• Support the Facilities Manager and site team with day to day operational activities and issue reporting
• Maintain site standards at reception and shared areas, escalating concerns where required
• Respond to incidents or security matters in line with site procedures and escalation routes

Full in-house training will be provided.

Essential Skills and Experience

• Right to work in the UK and a five year checkable history
• Punctual and reliable
• Passionate about creating an expectational customer experience
• Knowledge of the MS packages (excel, word, outlook)
• Highly intuitive with a curious mindset
• Highly presentable in line with our corporate brand
• Resilient and pro active in your work

We are Dardan

Dardan is a people focused, privately owned specialist security company. We choose our employees carefully and value them greatly. We know that our people are our greatest asset and as such we invest in their development. A career with us means joining an ACS Pacesetter & a company listed on Infologue's "One to Watch".

Diversity, Inclusion and Equality

At Dardan, we are committed to building a workforce of talented, intuitive, and ethical professionals. We do this through attracting and retaining a diverse group of people and encourage an inclusive environment for us and our clients.

We hire the best people available and have a continuously evolving culture where everybody is celebrated and respected, which we believe is critical for fostering innovation and collaboration. We recognise the strength in growing a workforce that encourages different ideas in line with our shared values.