Front of House Manager (Patient Services)

Position titleFront of House Manager (Patient Services)Description Front of House Manager (Patient Services) Location: Central London Contract: Full-time, on-site Salary: £38,000-£40,000We are looking for an exceptional Front of House Manager to lead our patient services team and deliver a world-class, concierge-level experience. This is a hands-on leadership role at the heart of a premium clinical environment, ensuring every patient journey is calm, seamless and expertly coordinated. What you'll do Lead our Reception/Front of House team and create a warm, elegant and reassuring patient experience. Coordinate busy clinic diaries, patient flow and same-day treatments with precision. Maintain high-quality administration: EMR accuracy, reports, payments, and compliance. Support and coach the FOH team; ensure effective rotas and smooth daily operations. Work closely with clinicians, nursing and imaging teams to keep clinics running on time. Uphold GDPR, CQC and safety standards; contribute to continuous service improvement. What we're looking for 2-3+ years' experience in premium healthcare, luxury hospitality, or similar FOH leadership. Outstanding communication and impeccable written English. Strong organisational skills and confidence managing multiple diaries in a fast-paced setting. Calm, polished, patient-centred approach with excellent judgement and discretion. High accuracy with EMR/CRM systems, payments and documentation. Desirable: experience in private healthcare (ideally ophthalmology), exposure to clinical trials scheduling, and familiarity with CQC frameworks.You'll be part of a respected specialist clinic, leading a friendly and motivated team, and shaping a high-end patient experience that genuinely makes a difference. Get in touch Send your CV to or call / message Becky on Job LocationLondon