Front of House Coordinator

Front of House Coordinator

Salary: £21,000- £23,000

Employment type: Permanent

Hours: Monday - Friday, 37.5 hrs

Location: Central Birmingham

Working on behalf of a leading Facilities Management contract on a Prestigious site in Birmingham, we are looking to identify an experienced Front of House customer service driven individual.

Responsibilities

• Provide the highest levels of customer service in all aspects of the role with excellent communication skills, consistently exceeding customer expectations.
• Focus on increasing customer satisfaction, set consistent standards across all buildings and share best practice with the rest of the team.
• Ensure facilities management key performance indicator requirements are met and service level agreements are completed within agreed timescales, addressing problems calmly and effectively.
• Manage the upkeep of the buildings as part of the Workplace Support team, ensuring that all areas are set up, clean, stocked and ready for business.
• Host and perform inductions for visitors and new starters, promoting a safe working environment.

Requirements

• Level of security clearance will be required.
• Evidence of the right to work in the UK.

CMS does not discriminate on the grounds of age, gender, race, colour, religion, disability or sexual orientation, and we welcome applications from all sections of the community.