Front of House Coordinator - Permanent - Gosforth

Front of House Coordinator - Permanent - Gosforth

• Position: Front of House Coordinator
• Contract Type: Permanent
• Annual Salary: £28,300
• Start Date: ASAP
• Working Pattern: 8:00 am 4:30 pm, Monday Friday (Full Time)
• Location: Gosforth - free onsite parking and excellent public transport links

Join Our Client as a Front of House Coordinator in Gosforth. This permanent position offers a full time schedule of 8:00 am 4:30 pm, Monday Friday. Compensation is £28,300 per year with an immediate start date.

Responsibilities

• First-Class Customer Service: Be the first point of contact for all building guests, providing a warm welcome and exceptional service.
• Collaboration: Work alongside internal and external partners to exceed expectations and enhance the building experience.
• Administrative Support: Provide effective guidance and support to building users, ensuring smooth operation.
• Front-of-House Management: Oversee tenant liaison, health and safety protocols, and facility coordination.
• Event Programming: Help organise events that promote environmental, social, and governance (ESG) initiatives.
• Effective Communication: Engage with visitors through face to face interactions, phone calls, email, and social media.
• Visitor Access Control: Manage visitor passes, ensuring security and safety.
• Mail Handling: Notify occupiers of deliveries and assist with mail receipt.
• Quality Checks: Conduct regular inspections of common areas and coordinate cleaning to uphold high standards.
• Meeting Room Support: Facilitate meeting room bookings and enhance occupier engagement activities.
• Flexibility: Be willing to adjust working hours to cover for colleagues when necessary.

Qualifications

• 2+ years of experience in a reception, front of house, or customer service role.
• Basic understanding of the property management industry.
• Commitment to delivering exceptional customer service with enthusiasm.
• Accountable attitude with ability to work independently.
• Confident and outgoing personality with a professional demeanour.
• Strong communication skills, tact, and discretion.
• Excellent IT skills, particularly Microsoft Office and Outlook.
• Familiarity with social media platforms such as Instagram, LinkedIn, and Facebook.
• Strong organisational skills with meticulous attention to detail, capable of managing multiple tasks effectively.

We are an equal opportunities employer and we respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities, and more. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.