Front Desk Concierge - Guest Experience Specialist

Burlington Hotel in Newcastle upon Tyne is seeking a Receptionist to be the first and last face guests see, delivering five-star service and a seamless front desk experience. You will handle check-in/check-out, respond to guest inquiries, manage reservations, and support the Front Office team to uphold the hotel's standards.

Working at the heart of our luxury property, you'll maintain a polished reception area, assist with billing and communications, upsell where appropriate, and contribute to a