French Customer Service Specialist

French Customer Service Representative required for a Galway city based company.Previous experience in a customer service function would be desirable.Must be fluent in French and English.

Responsibilities:

• Responding to customer queries via phone, email and live chat in an efficient and effective manner
• Handle customer complaint, troubleshoot issues including pricing, billing inquires and order status updates.
• Assist customers with placing orders, returns, refunds or exchanges as per company policies.
• Collaborate with internal departments to resolve customer concerns effectively and efficiently.
• Maintaining knowledge of the company's facilities, websites, products, promotions, policies, and procedures.
• Representing the company in a professional, courteous, and efficient manner
• Complete documentation to in-house standards and be compliant with all in house procedures.

Requirements:

• Minimum 2 years' plus experience working in a Call Centre or Customer Service department.
• Fluency in spoken and written French and English.
• Excellent telephone and customer service skills.
• Ability to work independently and as part of a team in a fast-paced environment.

For a confidential discussion and more information on the role, please contactNoeleen Stewart.

12