French Customer Care Representative
Posted 6 hours 23 minutes ago by Office Angels
Are you fluent in French and English? Do you have exceptional Customer service skills? If so, we have the ideal Permanent position for you.
As a French speaking Customer Care Representative, you will be at the heart of building strong customer relationships enabling you to bring the voice of the customer to the site and ensuring that assigned customers' requirements are met in the most efficient and cost-effective way.
Job Details- Job Title: French Customer Care Representative
- Location: Ashford, free parking
- Salary: Excellent - please call us on to discuss.
- Hours: Monday - Friday 9am - 5:15pm, with flexibility required to occasionally start earlier/finish later
- Hybrid: Yes, 4 days office based and 1 day a week working from home, after successful completion of training period
- 25 days annual leave + Bank holidays
- Profit Sharing Plan Bonus
- Company Pension
- Employee Assistance Programme
- Life Assurance and Group Income Protection Cover
- Private Healthcare Scheme
- Travel Insurance
- Subsidised food and free fruit
- Cycle to Work
- Enhanced Maternity and Paternity Provisions
- Free onsite parking
- Occupational Health
- Building strong customer relationships: by providing support for assigned customers, managing customer expectations and actively working with the Customer Care Team to deliver superior experiences.
- Displaying account management expertise: carrying out requests for changes, dealing with enquiries from internal and external customers, preparing debit and credit notes, processing complaints and returns, and maintaining accurate customer records.
- Participating in continuous improvement initiatives: identifying opportunities for improvement within Customer Care and taking part in relevant projects.
- Collaborating: with Planning on demand planning and stock positions, actively participating in meetings and acting on customer feedback.
- Fluent French speaker
- Excellent customer service experience
- University Degree, or equivalent experience, in business, supply chain or operations management or related discipline is desirable
- Good knowledge and working experience in Exports or International Trade (incoterms, shipping terms etc.)
- Ability to work under pressure and deal with ambiguity
- Excellent attention to detail
- Efficient personality with strong time management, administration, and customer skills
- Microsoft Office expertise
- Experience of using operations management software such as SAP or similar
We are an equal-opportunities employer who values diversity and inclusion. Office Angels supports all candidates and offers reasonable adjustments where needed. Office Angels is an Equal Opportunities Employer. By applying for this role, your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explains how we will use your information.