French Associate Scaled Contract Manager

Thanks to our employees' feedback, HubSpot has been named the Best Leadership Team in 2024 by Comparably!

However you identify or whatever your path here, please apply if you see a position that excites you. Join us in building a global company where everyone is proud to belong.

French Associate Scaled Contract Manager Scaled CS London, United Kingdom

As a Contract Renewal Manager for our 1:Many Customer base at HubSpot, you will handle customer contract inquiries promptly. Your responsibilities include communicating with customers and internal teams to resolve inquiries and ensure smooth customer renewals. You will manage a high volume of account-related tasks and customer interactions focused on maximizing customer investment with HubSpot.

This role is available across our EMEA locations, with options to

In this role, you'll:

• Resolve customer inquiries efficiently while delivering excellent service.
• Coordinate with customers and internal teams to facilitate renewal processes.
• Address complex billing issues through detailed analysis, working with teams like Customer Success, Accounts Receivable, and Sales, and collaborating on billing infrastructure enhancements.
• Contribute to the growth of the contract management team by providing feedback and testing new processes.
• Identify potential leads for sales by demonstrating value in interactions.

We are looking for candidates who:

• Are fluent in both French and English.
• Possess strong negotiation skills.
• Are passionate about delivering a great customer experience.
• Communicate effectively and guide conversations confidently.
• Understand multiple perspectives and demonstrate problem-solving skills.
• Have excellent organizational and prioritization abilities.
• Thrive in a dynamic, motivating environment.
• Build strong relationships with customers and colleagues.
• Contribute to an inclusive, positive team culture.

We recognize that confidence gaps and imposter syndrome can hinder talented candidates from applying-please don't hesitate to reach out. We'd love to hear from you.

If you need accommodations or assistance due to a disability, please contact us via this form . Your information will be kept confidential and used solely to provide appropriate accommodations.

At HubSpot, whether you work remotely or from an office, we promote flexibility and connection. New hires may need to attend in-person onboarding at a regional office, and broader team events are also part of our culture. If you require accommodations for travel or other reasons, please inform your recruiter.

Germany Applicants: (m/f/d) - link to HubSpot's Career Diversity page

India Applicants: link to HubSpot India's equal opportunity policy

About HubSpot

HubSpot (NYSE: HUBS) is a leading CRM platform that offers software and support to help businesses grow. We develop marketing, sales, service, and website management products that scale with our customers' needs. We are committed to fostering a culture that empowers employees to excel. If you're interested in being part of this environment, we'd love to hear from you.

Learn more about our culture in the HubSpot Culture Code and our diversity initiatives. Thanks to our global team, HubSpot was named the Best Place to Work on Glassdoor in 2022 and has received numerous awards for its culture.

Headquartered in Cambridge, Massachusetts, HubSpot was founded in 2006. Today, thousands of employees work remotely and in offices worldwide. Visit our careers site to learn more.

By applying, you agree that HubSpot may process your personal data as described in our Privacy Notice .

Apply for This Job

Fields marked with are required.

First Name

Last Name

Preferred First Name

Email

Phone

Resume/CV Attach

LinkedIn Profile

Do you have legal work authorization for this country?

Will you require HubSpot support to maintain your authorization?

Voluntary Equal Opportunity Employment Data

HubSpot is an equal opportunity employer. Providing the following information is voluntary and will not affect your application. It helps us improve diversity and inclusion efforts.

Gender:

Do you have experience in relationship management, client services, customer success, account management, or sales?

Are you currently based in or willing to relocate to this country?

Are you proficient in English?

Have you previously worked at HubSpot or its subsidiaries? If yes, specify which.

Location

What is the recruiting process like at HubSpot?