French & Italian Speaking Customer Service Executive Bilingual Customer Service

Location: South West London (Zone 3) - Office-based (Monday to Friday, 35 hours per week)

Salary: £30,000 - £32,000 per annum (depending on experience)

Start Date: July / August 2026

Job Type: Permanent Full-time

Are you fluent in French and Italian with a passion for delivering exceptional customer service?

Do you enjoy working in a fast-paced international environment where you can use your language skills every day?

Our client, a highly respected global exporter of prestigious luxury brands, is looking to recruit a French & Italian Speaking Customer Service Executive to join their successful multilingual customer service team based in South West London.

This is an excellent opportunity for a bilingual Customer Service Executive, Customer Service Administrator, Customer Support Coordinator or Export Customer Service professional looking to develop their career within an international organisation.

Our client is an established international business with an outstanding reputation for exporting premium luxury products to customers worldwide.

Working with distributors, retailers and commercial partners across Europe and international markets, they pride themselves on delivering exceptional customer service and building long-term client relationships.

As a French & Italian Speaking Customer Service Executive, you will provide professional B2B customer support to customers, distributors and agents across French and Italian-speaking markets.

You will be responsible for managing customer orders, coordinating export shipments, resolving customer enquiries and ensuring an exceptional customer experience throughout the order process.

Working closely with the Export Sales, Logistics and Operations teams, you'll play a vital role in maintaining outstanding service standards across international markets.

• Manage customer orders from receipt through to successful delivery
• Process sales orders accurately using internal systems
• Provide professional customer service to French and Italian-speaking clients
• Respond promptly to customer enquiries via telephone and email
• Resolve customer queries and complaints efficiently
• Liaise with freight forwarders, couriers and logistics providers regarding international shipments
• Monitor export orders and delivery schedules
• Support international distributors, agents and business partners
• Work closely with Export Sales, Logistics and Warehouse teams
• Maintain accurate customer records and order information
• Assist with customer administration and export documentation
• Deliver exceptional customer satisfaction and build long-term client relationships

We are looking for organised, customer-focused professionals who enjoy working within an international environment.

• Fluent French and Italian (spoken and written)
• Fluent English
• Previous experience in: Customer Service, Customer Support, Customer Care, Sales Administration, Export Administration, Order Processing, Customer Service Administration
• Excellent communication and interpersonal skills
• Strong organisational and time management abilities
• High attention to detail
• Ability to manage multiple priorities effectively
• Proactive, flexible and solution-focused approach
• Confident using Microsoft Office and CRM or ERP systems

Experience within luxury goods, consumer products, retail, export, distribution, manufacturing or international trade would be advantageous but is not essential.

• Competitive salary of £30,000-£32,000
• 22 days annual leave plus bank holidays
• Pension scheme
• Life assurance
• Exceptional staff discount of up to 60% on luxury products
• Hybrid working (1 day from home per week following successful completion of training)
• Friendly, supportive and collaborative team
• Excellent training and ongoing career development
• Opportunity to work for a respected international business

Choose from:

• 8:00am - 4:00pm
• 9:00am - 5:00pm

(35-hour working week with one-hour lunch break)

This is a fantastic opportunity to join a well-established international business where your French and Italian language skills will be valued every day.

You'll work within a friendly multilingual team, develop your international customer service experience and enjoy excellent benefits, career stability and future development opportunities.

If you're fluent in French and Italian and are looking to build your career within an international organisation, we'd love to hear from you.

Please send your CV to Lisa Grimes for a confidential discussion.

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