Fraud & Risk Analyst

The Account & Platform Integrity team protects OpenAI's ecosystem from fraud, impersonation, abuse, scams and account-level threats. We help ensure that the people and organizations using OpenAI are legitimate, that access is used appropriately, and that bad actors are prevented from exploiting our platform.

We operate at the intersection of fraud prevention, identity, access, compliance, and abuse detection. Our team partners closely with Product, Engineering, Legal, Go-To-Market, Support, and Security to identify emerging threats, investigate suspicious behavior, and build durable controls that protect OpenAI's users, revenue, and reputation across all of Open.

We're hiring a Risk and Fraud Analyst to help safeguard OpenAI by investigating, validating, and monitoring customer accounts and organizations. You will focus on identity, legitimacy, and risk, ensuring accounts are properly verified, access is appropriate, and emerging threats are detected early.

You'll handle sensitive and high-stakes investigations involving fraud and scams, impersonation, sanctions, misuse of access, and coordinated abuse. Your work will directly influence who can use OpenAI's products and how safely we can scale.

Note: This role may involve reviewing sensitive, confidential, or disturbing content.

Location: London, UK or Dublin Ireland (Hybrid - 3 days in office)

• Review and verify customer identities, organizations, and ownership structures
• Investigate suspicious or high-risk accounts (e.g., fraud, impersonation, shell companies, abuse of API or ChatGPT access)
• Evaluate documents, internal data, and third-party sources to determine legitimacy and risk
• Enforce account-level actions such as approvals, restrictions, suspensions, or escalations

• Serve as the case owner for complex, high-visibility verification and integrity cases
• Partner with Legal, Compliance, Sales, and Support to resolve issues quickly and accurately
• Handle escalations, appeals, and sensitive customer communications

• Help design and improve verification workflows, fraud detection, and risk-scoring systems
• Contribute to automation, tooling, and human-in-the-loop review pipelines
• Identify patterns of abuse and recommend new controls or safeguards

• Analyze data to uncover fraud and abuse trends
• Provide feedback to Product and Engineering to improve onboarding, verification, and access controls
• Create clear playbooks and guidance for frontline teams handling high-risk accounts

• Have 5+ years of experience in verifications, fraud, trust & safety, or risk investigations
• Are comfortable making high-impact decisions about who should - or should not - have platform access
• Have experience working cross-functionally with Legal, Product, Sales, and Operations
• Enjoy building systems, not just running them - especially in fast-moving environments
• Are calm under pressure, detail-oriented, and trusted with sensitive and ambiguous cases
• Thrive in environments that require judgment, speed, and accountability

We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic.