Franchise Development Partner - Midlands & North West

Job title: Franchise Development Partner - Midlands & North West

Location: Home based with frequent travel across an identified region plus regular attendance in line with monthly meetings and training at our Epsom support office.

Hours: Monday - Friday 9am-5pm plus on call requirements as per the needs of the business

Salary: £50,000 + £3,000 Car Allowance

At Prestige Nursing & Care we pride ourselves on our ability to provide specialist Homecare Services for individuals of all ages living within their own homes. We are committed to ensuring everyone receives a person centred, professional service through our local teams of professional carers and registered nurses.

The Franchise Development Partner will play a pivotal role in supporting the company's strategic transition from a commercially and qualitatively focused company-owned model to a franchised environment. This role will ensure franchisees are equipped to achieve sustainable commercial success through sound business development, operational excellence, and adherence to brand standards.

Responsibilities

• Work to support Franchisees in launching and scaling their businesses within the Health & Social Care sector and in strict accordance with the Prestige Nursing & Care Franchise business model and brand.
• Promote a culture that drives the business using sound commercial practice, structured, strategic business development and focus designed to promote growth alongside budgetary alignment.
• Provide expert guidance on mobilisation of new territories, initial franchise setup, regulatory registration, business development, compliance, and operational delivery requirements and expectations.
• Provide hands on guidance and support for franchisees and registered managers transitioning into a franchise business model.
• Support onboarding of new Franchisees and ensure a smooth transition into the Prestige Nursing & Care network.
• Ensure franchisees adhere to brand standards and regulatory requirements, log any concerns with the franchisor through appropriate processes.
• Deliver or facilitate on ground training and mentoring to franchisees on commercial and operational best practices.
• Monitor franchise performance using KPIs and provide tailored support to drive improvement.
• Adhere to our Franchise Development Partner Standard Operating Procedure in respect of meeting frequencies, arranging meetings, documenting meetings and formulating action plan reviews.
• Ensure all franchise communications are backed up by documented evidence.
• Collaborate with marketing to support local and national campaigns to drive business growth.
• Facilitate knowledge sharing and continuous improvement across the franchise network.
• Lead strategic initiatives to enhance franchisee engagement and satisfaction.
• Always act as an ambassador for the Prestige Nursing & Care brand.
• Attend events and conferences as required to support the brand such as annual conferences and national sales events.
• Support and engage with overall review and development of franchise supportive documentation.

Accountabilities

• Successful onboarding and commercial upscaling and mobilisation of new franchisees and transitional businesses.
• Consistent adherence to brand standards across the franchise network.
• Generate and ensure sustainable revenue growth and profitability of franchise businesses.
• Work to ensure high franchisee satisfaction and colleague retention rates.
• Effective implementation of business development strategies.
• Identification of commercial opportunities.
• Drive a solution focused culture.
• Act as an ambassador at all times for franchising and our brand.

Qualifications

Essential:

• At least 3 years management experience within health and social care and a track record in operational management or franchise management.
• Multi site management.
• Strong understanding of regulatory frameworks and compliance requirements.
• Strong demonstrable commercial awareness within the sector.
• Excellent customer service and communication skills, a friendly and professional manner.
• Able to meet deadlines and effectively respond to fluctuating demands based on business need.
• Dynamic management and leadership style.
• Exceptional leadership, communication and interpersonal skills.
• Proven experience in taking initiative and acting independently without direction.
• Demonstrated ability to drive strategic initiatives and manage change effectively.
• High levels of attention to detail, and the ability to handle sensitive and confidential information.
• Ability to analyse and interpret complex data sets.
• Ability to think strategically and make decisions that align with organisational goals.
• Significant experience of budget planning and management including interpreting complex P&L accounts.
• Fully conversant in Office 365 applications.

Desirable:

• Exposure to a complex operational and contract driven business.
• Educated to degree level or equivalent.
• Commitment to improve and identify areas of opportunity for self development.
• Experience of project management and programme control.
• Driver with access to own vehicle.
• Able to work unsocial hours when required.
• Ability to travel extensively and stay overnight.

Key Relationships

Internal Stakeholders:

• Managing Director
• Senior Leadership Team (SLT)
• Franchise Support Office Teams (Finance, HR, Marketing, IT, Training, Quality, Clinical Services, Facilities)
• Company owned managers preparing or in transition to become franchised locations

External Stakeholders:

• Franchisees
• Regulatory Bodies (CQC, Care Inspectorate, RQIA, CIW)
• Local Authorities, Commissioners, Customers, Clients
• Case Management Companies
• Industry Partners and suppliers

Benefits

• Competitive salary.
• 28 days annual leave (including bank holidays) increasing every year by 1 to the maximum of 33 days over 5 years' service.
• An additional paid day off for your birthday.
• Family friendly policies designed to offer you more support, flexibility, and additional time off when you most need it.
• Reward and recognition programmes to acknowledge value, loyalty and going the extra mile.
• Annual leave purchase (ALP) scheme to provide more time off during the year.
• Cycle benefit scheme to support healthier more sustainable travel choices.
• Blue Light Card & Health Service Discounts to help save money on your spending.
• Wellbeing support via the Employee Assistance Programme (EAP) confidential phone line and online support and resources available to you and your loved ones 24/7.
• Career development and training to help you achieve your potential.

In line with CQC & Care Inspectorate regulations, we require and will undertake enhanced DBS/PVG, right to work, reference and employment history checks in line with Government guidelines for this role and safer recruitment best practice. You may be asked to provide your employment details through HMRC.

Whilst we endeavour to keep the recruitment process as short as possible, due to the nature of these important checks there may be extension to timelines.

As a private provider of home care in the UK, Prestige Nursing & Care is not affiliated to the NHS, as such we are unable to sponsor or take over sponsorship of any employment visa at this time.

All our clients are equally entitled to have their needs met in a safe, fair and balanced way. Prestige Nursing & Care colleagues are responsible for promoting equal opportunities for all and for challenging any behaviour or practice which discriminates against any client or colleague on the grounds of race, religion, disability, age, gender, sexual orientation, identity or any other perceived difference.

We reserve the right to close this position early.