Fragrance Expert - Selfridges Oxford Street

Fragrance Expert

Location: Selfridges Oxford Street

Contract: Permanent, 37.5 hours/week, any 5 in 7 days

Role Overview

As a Fragrance Expert, you will play a key role in elevating the fragrance category through immersive consultations, storytelling, and service led experiences that connect clients deeply with our brand. You will lead by example in delivering a best in class client experience, support business growth through innovative events, and act as a mentor and ambassador to colleagues.

Impact

• Build long lasting client relationships through a tailored, memorable experience both in store and through digital channels
• Deliver expert personalised fragrance consultations that captivate and educate clients
• Share product benefits, category knowledge, and application techniques with confidence to clients and colleagues
• Host masterclasses and in store events to elevate fragrance category
• Use clienteling and data capture tools to actively recruit new clients and grow client portfolio
• Achieve individual and counter sales targets & KPIs

What you will bring to the role

• A collaborative and team first mindset
• A passion for client experience and storytelling
• The ability to quickly build rapport and create meaningful client connections
• Confidence in delivering fragrance workshops and engaging events
• A strong understanding of perfumery
• Experience in a client facing retail environment

You are energized by

• Creating memorable and emotive experiences for clients
• Working in a collaborative environment that encourages people to perform their best
• Providing coaching and guidance to team members on all aspects of fragrance, empowering them to confidently deliver exceptional customer service and achieve sales goals
• Using empathy and insight to understand client needs
• Contributing in the ongoing and company wide version of sustainability

What will you gain from this experience

• The opportunity to be part of a globally recognised luxury brand known for its timeless heritage
• You will be empowered to take ownership of your impact within CHANEL
• Additional training within fragrance to develop skillset
• The UK Region plays a pivotal role in delivering on CHANEL's House Sustainability Ambitions.

Benefits

• Physical Wellbeing: Private Medical Insurance covering pre existing medical conditions and ability to add family members, Online GP App with 24/7 appointments, and Cycle Scheme participation for a tax exempt bike and accessories
• Financial Wellbeing: Pension, Life Assurance and Retail Discounts across multiple retailers including supermarkets, gyms, days out and hundreds more
• Mental Wellbeing: Employee Assistance Programmes and other support lines
• Lifestyle: Arts & Culture Ticket Discounts across major London attractions, CHANEL Product Discounts and Employee Only Sales
• Employee Recognition: Service Awards Programme offering CHANEL Products, Retail Vouchers and Additional Holidays across milestones

Benefits are eligibility dependant and subject to change at any time.