Fractional Community Manager

The role

• Full community management of key channels (inclusive Instagram, TikTok, YouTube, Facebook & LinkedIn): moderation, replies and escalation, working from a pre-approved answer library
• Replying to urgent messages within a 1-2 hour SLA, and escalating anything sensitive to the Agency
• Contribution to monthly performance reporting

Hours and coverage

• Monday to Friday: 14-24 hours a week available. The core shift = Weekday evenings, 6PM-11PM + 2-3 hours of community management between 9AM - 6PM paced across the day.
• Saturday and Sunday: C. 5 hours a week. Coverage 8AM-11PM - paced check-ins every 2 hours across the day rather than continuous cover.

Please note: At busy event times there may be a need for additional support, which would be remunerated separately.

What you'll need

• Fluent French and English, written and spoken
• Experience in community management for a premium or luxury brand
• Proficiency with Sprinklr Care (queues, tags, routing)
• Comfortable working solo during evening and weekend shifts, with good judgement on when to escalation
• Based in a UK-compatible time zone

Terms

• Remote (although you are welcome to come to our Shoreditch office as much as you wish Mon-Fri, 9-5)
• 6 month initial contract, with a review at three months "IsExpired":false