Forward Deployed Engineer - Ireland

Location

Ireland

Employment Type

Full time

Location Type

Hybrid

Department

Engineering

The Role

As a Forward Deployed Engineer, you'll be embedded with our most strategic customers - the person who makes Heidi actually work in the real world.

You'll own the full technical lifecycle from first deployment through to a thriving, self sufficient customer: standing up integrations, building custom clinical workflows, debugging production issues, and becoming a trusted technical partner to the clinicians and IT teams you work with. You're not handing off to someone else - you're seeing it through.

You'll work closely with Product and Engineering to surface what customers actually need, acting as the field intelligence that shapes the roadmap.

What you'll do:

• Own end to end technical onboarding for enterprise customers - EMR integrations, SSO, SCIM provisioning, data pipelines, and security configuration.
• Work directly with clinical and operational stakeholders to design and build custom workflows that fit how care is actually delivered. This means writing code, not just writing specs.
• Be the escalation point for complex technical issues - diagnosing problems across the stack, coordinating with engineering, and closing the loop with the customer.
• Build tooling, scripts, and automation that make deployments faster, more reliable, and easier to scale.
• Translate what you see in the field into clear, actionable signal for Product and Engineering - you're closest to the customer, so your input matters most.
• Leave every customer more capable than you found them. Document, train, and build internal knowledge so customers can operate independently.

What we'll look for:

• 4+ years in a forward deploy, implementation engineering, or customer facing technical role - ideally in SaaS, healthtech, or enterprise software.
• You write code. Python, JS, SQL - whatever gets the job done.
• Strong working knowledge of integration protocols: REST APIs, SAML/OIDC, SCIM, and ideally FHIR/HL7.
• Comfortable owning ambiguous, high stakes problems end to end without a playbook.
• Sharp communicator - you can explain a complex integration failure to a CTO and a head nurse in the same breath.
• Experience working embedded with enterprise customers or health systems is a strong plus.

Why you should join Heidi

• Real product momentum. We're not trying to generate interest, we're channelling it.
• Equity from day one. When Heidi wins, you win. You'll share directly in the success you help create.
• Unmatched impact. Play a pivotal role at a critical growth moment - working on a product that delivers tangible, real world value to clinicians and patients every day.
• Work alongside world class talent. Join a team of operators and builders who've scaled unicorns.
• Your health, covered. Comprehensive private medical and dental cover through Bupa, plus 24/7 mental health, coaching and wellbeing support through Sonder and a £100/month Healthy Heidi's stipend.
• Global parental leave - 26 weeks paid for primary carers and 18 weeks for secondary carers, subject to eligibility.
• Fertility support - £7,000 one off payment, eligibility applies.
• Learning & development. £700 per year for courses, books, memberships, conferences, and more.
• Home office budget. £500 one off to set up a workspace you actually want to work in.
• Recharge days after major milestones and busy periods so you can reset and come back strong.
• Work from anywhere for up to 4 weeks per year, wherever the world takes you.
• Clinical leave - 10 days per year for eligible clinical roles to maintain accreditation and requirements.
• Flexibility that works. A hybrid environment, with 3 days in the office.