Foreign Exchange - Sr Currency Administration Client Service Specialist

The FX Currency Administration department is looking for a Senior Client Service Specialist to join our Dublin office.

Responsibilities

• Manage Currency Administration client relationships, ensuring that the team meets all daily deliverables and that all client inquiries are responded to or escalated.
• Demonstrate a thorough understanding of the daily operational processes relating to all regional clients, through timely and accurate execution of deliverables and responding to inquiries, to the satisfaction of our clients.
• Ensure appropriate coverage is always in place to meet daily deliverables.
• Educate and coach the team on processes, product development and enhancements, and client relationship profiles.
• Ensure appropriate hand off to regional offices so that all client deliverables are met daily.
• Collaborate globally with all FX CA teams in executing the global client service model for FX CA.
• Participate in regular team meetings to receive and provide updates on local market developments and assist in developing broader business objectives.
• Develop and maintain strong relationships with key stakeholders and business contacts in FX, Custody, Fund Accounting and Transfer Agency.

Qualifications

• BA or equivalent degree.
• 5+ years of relevant industry experience.
• Thorough understanding of FX markets.
• Experience with and knowledge of fund accounting principles.
• Proven ability to provide oversight within a team and meet operational goals.
• Proficiency in Microsoft applications, particularly Excel.
• Proven ability to manage client relationships and respond effectively to concerns.
• Strong presentation skills and willingness to present in front of internal and client management.
• Strong written and verbal communication skills - English mandatory; other languages a benefit.
• We value diverse experiences and transferrable skillsets.

If your career hasn't followed a traditional path, includes alternative experiences, or doesn't meet every qualification or skill listed in this job description, please do go ahead and apply.