Food & Beverage Team Member

We're looking for two Food and Beverage Team Members to join us at the incredible Aira Force Café, located on the edge of Ullswater.In this role, you'd be making a real difference to the work of the National Trust, as well as helping to give people a memorable day out. This location is in a rural area, so please think about how you'd get here for work before applying for the job.

Salary: £19,890 per annum (£12.75 per hour)

Contract Duration: Permanent

Contract Type: 1560 hours per year. This role is based on annualised hours, where the amount of hours you work each month may vary, however your salary will be paid in 12 equal instalments over the year.

Working Pattern: You will work 1,560 hours per year. This equates to an average of 30 hours per week / 4 out of 7 days. This includes weekends and Bank Holidays on a rota basis, but doesn't require evenings or split shifts. Hours may be higher in Summer and lower in Winter. Flexibility is required as schedules can change to meet service needs, but we will aim to give as much notice as possible.

For this role, you'll need to complete our online assessment instead of using a C.V. or online application form. This will help us understand more about your strengths and give you more information on the role.

What it's like to work here

Aira Force waterfall is one of the Lake District's most striking landmarks, attracting around 200,000 visitors each year, with the café providing refreshments to those exploring the area. You'll be joining a friendly, welcoming team who work brilliantly together to create a positive atmosphere, and we're confident you'll enjoy being part of it.

We want to help you look after the things that matter to you, such as saving for your future, getting a discount on your weekly shop, or encouraging you to find a work life balance. Please read our package, below, to see what benefits we offer you. To find out more about what it's like to work in a food and beverage team for the National Trust,

As a Team Member, your main focus will be front of house, dealing directly with people. You'll welcome and look after everyone who comes to the café. With your love of working with people, your 'can do' attitude and your desire to provide an outstanding service, you'll be making sure everyone has an enjoyable time. This is a lively business that's constantly on the go, so teamwork and adaptability are crucial.

You'll be keen to understand what people want, to help them and to make recommendations. You'll always keep the standards of food and drink preparation and presentation high. Using your excellent eye for detail, you'll make sure all displays and signs are accurate and looking good. At times, you may need to help the kitchen team with preparing food.

We'll give you an induction that fits the job, and training in allergens and food safety, plus any mentoring needed to help you in your role. You can sign up for further professional training and development if you wish.

You can view the full role profile for this role in the document attached. You don't need to have all of the knowledge, skills and experience listed in the role profile; this is just to provide a full picture of what's possible in this role.

Who we're looking for

No experience is needed, but we'd love to hear from you if you're:

• happy to work in a team or on your own initiative
• people person, who cares about giving great service
• enthusiastic and willing to learn

The package

• Substantial pension scheme of up to 10% basic salary
• Free entry to National Trust places for you, a guest and your children (under 18)
• Season ticket loan
• EV car lease scheme (for roles that meet the salary criteria)
• Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
• Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.

Location

Aira Force Café, near Watermillock, Penrith, Cumbria, CA11 0JS

Documents

Food & Beverage Team Member - Career Level A1.pdf

Requirements

Compliance. Eligibility to Work in the UK

Additional information

Closing Date: 28th June 2026

To apply for this vacancy simply click the 'apply' button in the top right hand side of the page.

If you need any help with your application, i.e. due to technical difficulties, please call us on or email us at

If you require an adjustment to the application process, for example due to disability or medical condition, please call us on or email us at and we'll support you as best as we can. For examples of how, please see our supporting you page.

Equal Opportunities Statement

The National Trust celebrates diversity and is committed to creating a fair and equal society, free from discrimination. You can read more about our commitment to inclusion and diversity here.

Safeguarding Statement

The National Trust is committed to a safe recruitment process to help the organisation attract and appoint the right staff/volunteer for the role and responsibilities as set out in the vacancy advert. We will not accept applicants who are not suitable to work with children, young people or adults at risk. If you have any questions around your suitability for this vacancy, please contact the people service centre.

Please note we reserve the right to close this advert early and therefore we encourage you to apply for this position early.