Food & Beverage Team Member

The National Trust is renowned for its food and hospitality. We run 185 cafes, tea rooms and restaurants all over England, Wales and Northern Ireland, and we'd love you to join us. We're looking for a Food and Beverage Team Member. In this role, you'd be making a real difference to the work of the National Trust, as well as helping to give people a memorable day out.

This location is in a rural area, so please think about how you'd get here for work, before applying for the job.

Contract

Contract type: This is a zero hour contract, meaning we can't guarantee a set number of hours each week. While we aim to provide a consistent work pattern, flexibility is needed as schedules may change based on business needs. We'll try to give as much notice as possible. The role includes weekends and Bank Holidays but does not require evening or split shifts.

Contract duration: Fixed Term contract ending at the beginning of January 2027.

Hours/Working pattern: The hourly patterns would vary but an average shift would be 10 am until 5 pm over 7 days.

Salary: £12.75 per hour.

Application Process

To apply for this vacancy you'll need to complete our online assessment instead of using a C.V. or online application form. This will help us understand more about your strengths and give you more information on the role.

What it's like to work here

As a Team Member, your main focus will be front of house, dealing directly with people. You'll welcome and look after everyone who comes to the café. With your love of working with people, your 'can-do' attitude and your desire to provide an outstanding service, you'll be making sure everyone has an enjoyable time. This is a lively business that's constantly on the go, so teamwork and adaptability are crucial.

You'll be keen to understand what people want, to help them and to make recommendations. You'll always keep the standards of food and drink preparation and presentation high. Using your excellent eye for detail, you'll make sure all displays and signs are accurate and looking good. At times, you may need to help the kitchen team with preparing food.

We'll give you an induction that fits the job, and training in allergens and food safety, plus any mentoring needed to help you in your role. You can sign up for further professional training and development if you wish.

Who we're looking for

No experience is needed, but we'd love to hear from you if you're:

• Happy to work in a team or on your own initiative
• A people person, who cares about giving great service
• Enthusiastic and willing to learn

Benefits

• Substantial pension scheme of up to 10% of basic salary
• Free entry to National Trust places for you, a guest and your children (under 18)
• Season ticket loan
• EV car lease scheme (for roles that meet the salary criteria)
• Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
• Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.

Location

Nymans Garden, Handcross, Haywards Heath, RH17 6EB

Legal Statements

Equal Opportunities Statement: The National Trust celebrates diversity and is committed to creating a fair and equal society, free from discrimination. You can read more about our commitment to inclusion and diversity on our website.

Safeguarding Statement: The National Trust is committed to a safe recruitment process to help the organisation attract and appoint the right staff for the role and responsibilities as set out in the vacancy advert. We will not accept applicants who are not suitable to work with children, young people or adults at risk. If you have any questions about your suitability for this vacancy, please contact the people service centre.

Requirements

Compliance. Eligibility to work in the UK.