Food and Beverage Team Member

Location: Croome Park, High Green, Worcester, WR8 9JS

Pay: £12.75 per hour

Contract Type: Zero hour contract

Hours: Flexible as required; may include weekends and Bank Holidays (no evenings or split shifts)

Closing Date: 07/05/2026

About this job

Summary: The National Trust is renowned for its food and hospitality. We run 185 cafes, tea rooms and restaurants all over England, Wales and Northern Ireland, and we'd love you to join us. This role is for a Food and Beverage Team Member - you'll be making a real difference to the work of the National Trust, while helping to give people a memorable day out. Because this location is in a rural area, please consider how you will commute before applying.

Contract type: This is a zero hour contract, meaning we can't guarantee a set number of hours each week. While we aim to provide a consistent work pattern, flexibility is needed as schedules may change based on business needs. We'll try to give as much notice as possible. The role includes weekends and Bank Holidays but does not require evening or split shifts. Salary: £12.75 per hour. For this role, you'll need to complete our online assessment instead of using a C.V. or online application form - this helps us understand more about your strengths and gives you more information on the role.

Responsibilities

As a Team Member, your main focus will be front of house, dealing directly with people. You'll welcome and look after everyone who comes to the café, ensuring an outstanding service. The business is lively and constantly on the go, so teamwork and adaptability are crucial. You will help guests understand what they want, assist with recommendations, and maintain high standards of food and drink preparation and presentation. Using your eye for detail, you'll keep displays and signs accurate and attractive. You may also be asked to help the kitchen team with food preparation. We will provide you with a role specific induction, training in allergens and food safety, and any mentoring needed. You can sign up for further professional training and development if you wish.

Qualifications

We're looking for individuals who are:

• Happy to work in a team or on their own initiative
• People oriented and passionate about providing excellent service
• Enthusiastic and willing to learn (no prior experience required)

Benefits

• Substantial pension scheme of up to 10% basic salary
• Free entry to National Trust places for you, a guest and your children (under 18)
• Season ticket loan
• EV car lease scheme (for roles that meet the salary criteria)
• Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
• Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria
• Flexible working whenever possible
• Employee assistance programme
• Free parking at most Trust places

We're working hard to create an inclusive culture, where everyone feels they belong. It's important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we're for everyone, we want everyone to be welcome in our teams too.