Food & Beverage Team Member 14.45 per hour

The National Trust is renowned for its food and hospitality. We run 185 cafes, tea rooms and restaurants all over England, Wales and Northern Ireland, and we'd love you to join us as a Food and Beverage Team Member. In this role, you'll make a real difference to the work of the National Trust and help give people a memorable day out. This location is in a rural area, so please think about how you'd get here for work before applying.

Salary: £14.45 per hour (incl. Outer London weighting Allowance £1.70 per hour)

Contract type: Zero hour contract - we cannot guarantee a set number of hours each week, but can provide a consistent pattern; flexibility required as schedules may change based on business needs. This role includes weekends and Bank Holidays but does not require evenings or split shifts.

Contract duration: Fixed term until 31st January 2027

To apply for this role, you will need to complete our online assessment instead of submitting a CV or application form.

What it's like to work here

As a Team Member, your main focus will be front of house, dealing directly with people. You'll welcome and look after everyone who comes to the café. With a love of working with people, a can do attitude and a desire to provide outstanding service, you'll ensure everyone has an enjoyable time. This is a lively business constantly on the go, so teamwork and adaptability are crucial.

You'll be keen to understand what people want, to help them and to make recommendations. You will keep food and drink standards high and display and signage accurate and attractive. At times you may help the kitchen team in food preparation.

We provide induction, training in allergens and food safety, and mentoring to help you succeed. Further professional training and development is available if you wish.

Benefits

• Substantial pension scheme up to 10% basic salary
• Free entry to National Trust places for you, a guest and your children (under 18)
• Season ticket loan
• EV car lease scheme (for roles that meet the salary criteria)
• Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
• Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.

Who we're looking for

No experience is needed, but we'd love to hear from you if you're:

• Happy to work in a team or on your own initiative
• People person, who cares about giving great service
• Enthusiastic and willing to learn

Requirements

Compliance. Eligibility to Work in the UK.

Location

National Trust place: Claremont, Portsmouth Road, Esher, KT10 9JG

Equal Opportunities Statement

The National Trust celebrates diversity and is committed to creating a fair and equal society, free from discrimination. You can read more about our commitment to inclusion and diversity here.

Safeguarding Statement

The National Trust is committed to safe recruitment processes to help the organisation attract and appoint suitable staff for the role. We will not accept applicants who are not suitable to work with children, young people or adults at risk. If you have any questions about your suitability for this vacancy, please contact the people service centre.