Food and Beverage Team Leader

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• Contract Type: Permanent / Full Time
• Salary: £15.80 per hour

Our mission at Ibis London Heathrow Airportis to create memorable moments for our guests, by connecting hearts from arrival to farewell.

A job, a career or a calling - whatever brings you here, we have something for you!

As part of our team you can have:

• Employee benefit card offering discounted rates at Accor worldwide up to 30% off
• Free Bonus Breaks Voucher (complimentary stays in UK)
• Complimentary meals on duty and uniforms.
• 28 days holidays including bank holidays (increasing yearly, up to 5 extra days)
• Friends & Family Rates
• Eye Test Vouchers
• Learning programs through our Academies
• Cycle to work scheme
• Employee VivUp program with direct access to GP, high street discounts and many more

Job Description

• Ensures the high standard of services provided for guests and the attainment of the department's qualitative and quantitative targets.
• Conveys the hotel's image and atmosphere through his/her exemplary attitude, warm and friendly welcome, availability and frequent presence in the field.
• Manages and motivates the teams in order to improve sales and the quality of F&B services.
• Improves the department's results by increasing sales and the productivity of F&B points of sale.

Customer relations

• Handles guest comments and complaints, ensuring follow-up,
• Develops close relationships with guests to encourage loyalty,
• Ensures guests receive a warm and personalized welcome,
• Organises and supervises the preparation of points of sale according to activity forecasts,
• Checks that sales materials are well presented
• Sets daily sales targets for the team
• Analyses guests' comments and shares them with the team
• Keeps close track of what the competition is doing, and encourage upselling techniques
• Develops excellent relations with guests

Management and Administration

• Supervises purchasing for the restaurant, manages stocks and checks that, Accor Shop purchasing targets are met as decided by the brand,
• Ensures that the equipment and cultural assets of the department remain in good condition and working order
• Flexible to cover and manage last minute operational challenges i.e. delay flight, staff sickness
• Ensures that food and beverage costs comply with requirements defined by the hotel and the brand

Hygiene / Personal safety / Environment

• Is responsible for keeping the equipment and furniture in good condition,
• Ensures machinery works reliably and follows up any technical work,
• Ensures that all F&B areas are kept clean and that hygiene and food safety standards are respected
• Sets up an action plan based on the hygiene analysis results and tracks implementation
• Applies and ensures application of the hotel's security regulations (in case of fire etc)
• Is responsible for the security of people and property in the area under his/her remit
• Maintain high grooming and uniform standards and make sure employees are strictly abiding by it

Qualifications

• Previous experience in leading team members
• Ability to effectively manage fast paced environments within the restaurant, bar

Additional Information A little more information:

• You will have the opportunity to be part of a high energy, fun team that delivers excellent customer service each day to all our guests.
• Our hotel offers 356rooms, within very close proximity to London Heathrow Airport. The hotel features a restaurant operating for breakfast, lunch and dinner as well as a large outdoor car park.
• To ensure you can best welcome and care for our guests you will need to be fluent in English.