Food & Beverage Team Leader 13.25 per hour

About the Role

We're looking for a Food and Beverage Team Leader to join us! The National Trust is renowned for its food and hospitality. We run 185 cafes all over England, Wales and Northern Ireland, and we'd love you to join us. Because we are in a rural area, please consider how you'll be able to get here for work before applying.

Key Details

Salary: £21,200 per annum (£13.25 per hour)

Contract: Permanent, 1600 hours per year. Annualised hours may vary by month; typical schedule 5 days per week in summer, 3 days in winter. Typical shifts 8:00am-4:00pm or 10:00am-5:30pm. Includes weekend and Bank Holiday working.

What you'll be doing

• Give day to day support to your team, ensuring consistent high service for every café customer.
• Act in front of house role, serving food and drink, handling guest interactions, and resolving complaints.
• Maintain attention to detail to ensure displays, signs and food presentation meet standards.
• Assist kitchen staff with food preparation when required.
• Lead induction, training and mentoring of new colleagues to build an outstanding team.
• Participate in ongoing professional training and development.

Who we're looking for

• Focused on giving great service to everyone you meet.
• Team player, also able to work independently when needed.
• Well organised, adaptable and able to lead, support and develop a team.
• Confident handling a variety of situations, including complaints.
• Willing to learn new skills.

The package

• Substantial pension scheme up to 10% of basic salary.
• Free entry to National Trust places for you, a guest and your children (under 18).
• Rental deposit loan scheme.
• Season ticket loan.
• EV car lease scheme (for roles that meet salary criteria).
• Perks such as gym memberships, shopping and cinema discount codes.
• Holiday allowance up to 32 days, plus holiday purchase scheme (subject to minimum criteria).
• Flexible working whenever possible.
• Employee assistance programme.
• Free parking at most Trust places.

Location

Bodnant, Tal y Cafn, Conwy, LL28 5RE

Requirements

Compliance. Eligibility to work in the UK.

Equal Opportunities Statement

The National Trust celebrates diversity and is committed to creating a fair and equal society, free from discrimination. You can read more about our commitment to inclusion and diversity here.

Safeguarding Statement

The National Trust is committed to a safe recruitment process to help the organisation attract and appoint the right staff/volunteer for the role and responsibilities as set out in the vacancy advert. We will not accept applicants who are not suitable to work with children, young people or adults at risk. If you have any questions around your suitability for this vacancy, please contact the people service centre.

Please note we reserve the right to close this advert early and therefore we encourage you to apply for this position early.