Food and Beverage Super Host

Job Description

Food and Beverage Super Host (Job Number: HOT0CJTO)

Work Location

Hilton London Metropole Hotel, 225 Edgware Road, London W2 1JU

Role Overview

The Food and Beverage Super Host is the face, flair and friendly mischief-maker of our Food and Beverage scene, stationed front and center in the hotel lobby. This is a sales driven, high energy host role where confidence, charm and commercial instinct collide. You bring the buzz, spark curiosity, and effortlessly convert hellos into dinners, drinks and wow moments.

Key Responsibilities

• Own the lobby like it's your stage.
• Warm, confident, approachable and impossible to ignore.
• Strike up conversations that feel natural, fun and genuine.
• Build instant rapport with guests from all walks of life.
• Create irresistible intrigue around Tyburn Kitchen and Bow Bar.
• Become the go to person for insider tips, recommendations and "don't miss" moments.
• Confidently sell the experience - menus, vibes, cocktails, specials, the whole tasty package.
• Drive walk ins, encourage bookings and keep the covers rolling.
• Read guests quickly and tailor your pitch like a pro.
• Support occupancy, covers and spend per head through charm, timing and great conversation.

Brand Personality & Presence

• Be a walking, talking ambassador for our restaurant and bar.
• Look sharp, stylish and on brand.
• Bring energy, warmth and personality that reflects the soul of our venues.
• Stay on top of menus, cocktails, events, promos and what's hot right now.
• Work seamlessly with Front Office and Venue Managers to manage flow and maximise opportunity.
• Share guest insights, preferences and feedback with Food & Drink and Culinary teams.
• Smoothly manage expectations and support service recovery when needed.
• Be adaptable, solution focused and always guest first.

Skills and Experience

• Experience in hospitality, sales or guest facing roles.
• Natural ability to engage, influence and connect with people.
• Confident, polished communicator with great verbal skills.
• Comfortable approaching guests proactively.
• Genuine passion for food, drink and hospitality culture.
• Upselling or sales experience in hospitality or retail.
• Solid knowledge of food, wine, cocktails and bar culture.
• Experience in luxury, lifestyle or high energy environment.

The Kind of Person You Are

• Confident, charismatic and socially switched on.
• Naturally engaging with a cheeky, playful edge that still feels professional.
• A touch of flair or flamboyance - extra points if you light up a room.
• Polished, stylish and visually on point.
• Resilient, adaptable and thrives in a fast paced environment.
• Warm, positive and always solution focused.

What Success Looks Like

• Increased walk in traffic and covers at Tyburn Kitchen and Bow Bar.
• Guests raving about their lobby experience and F&D recommendations.
• Strong relationships with Front Office and F&D teams.
• A buzzing, welcoming lobby that makes guests want to stay, dine, drink - and come back for more.

Contract Details

This is a fixed term 6 month contract, working 20 hours per week (16:00-20:00, Wednesday to Sunday).

Benefits

• Hourly rate of £14.26 plus service charge.
• Uniforms provided and laundered.
• Free, healthy, high quality meals when on duty.
• Personal development programmes.
• Corporate responsibility programmes.
• Team Member Travel Program - discounted hotel nights plus 50% off Food & Beverages.
• Discounted dental and health cover.
• Perks at Work discounts for high street items.
• Discounted car park.
• 28 days holiday plus bank holidays (increasing yearly to up to 33 days).

Employer Commitment

At Hilton, We'Light Works and Every Job Makes the Stay.