Food and Beverage Assistant

Here is the job description for a Food and Beverage Assistant at Glentress Forest (Peebles).

• Location: Glentress Forest (Peebles)
• Contract Type: Fixed Term Contract (6 months)
• Salary: £12.71 per hour
• Working Hours: Full time, 40 hours
• Days of Work: Rolling rota, with one weekday off and alternate weekends
• Transport: Please note that our location is not accessible by public transport. Therefore, a valid driving licence and access to a car, or another reliable means of transport, are essential for this role.

About the Food and Beverage Assistant Role

As our Food and Beverage Assistant, you'll play a key role in the smooth running of the Forest Retreat, the welcoming hub of Forest Holidays. The Forest Retreat serves as a reception, shop, and café, a place for guests to relax, refuel, and plan their woodland adventures.

You'll provide friendly, efficient service across retail and café operations, ensuring every guest enjoys the perfect Forest Feeling from start to finish.

Your Responsibilities

• Welcome guests warmly and provide exceptional customer service throughout their stay.
• Prepare and serve food and drinks in our café.
• Maintain cleanliness and hygiene standards in all areas.
• Support stock control, restock shelves, and assist with deliveries.
• Operate tills, handle payments, and follow cash handling procedures.
• Work as part of a close knit team to ensure smooth daily operations.
• Ensure compliance with all health & safety and food hygiene regulations.
• Assist with the set up and running of events and activities where required.

Qualifications and Experience

• Experience in a customer facing role (hospitality or retail preferred).
• Great communication and interpersonal skills.
• A friendly and approachable attitude.
• Attention to detail and pride in maintaining high standards.
• A flexible approach to working across different tasks and shifts.
• A love for working in beautiful outdoor settings, come rain or shine.

Benefits

• Generous holiday allowance.
• Performance based bonuses - earn a 5% bonus (paid quarterly) when customer service targets are met.
• Enhanced parental leave - 24 weeks maternity and 3 weeks paternity at full pay.
• Long service awards and company events.
• Pension scheme - secure your future with our company pension.
• One full paid day to volunteer.
• Subsidised meals - discounted food when working on location.
• Health cash plan & life assurance - covered by the company to keep you protected.
• Wellbeing events & activities - focus on your mental and physical wellness.
• Discounted and last minute stays at Forest Holidays and Sykes Cottages for you, your friends & family.
• Hundreds of discounts - save on top brands across the UK.

Please note: If successful in the role, any job offer will be subject to pre employment checks, including a basic criminal record check.

Pay Rates for Ages 16 and 17

16 years: £8.00 per hour

17 years: £10.85 per hour

Reasonable Adjustments

We're all about diversity, inclusion, and bringing your authentic self to work. If you need adjustments for the recruitment process, just ask - our team is happy to help.