FNOL Motor Claims Specialist - Empathy & Resolution

Aioi Nissay Dowa Europe is seeking an FNOL Customer Claims Handler in Newcastle for a hybrid role (37.5 hrs, Mon-Fri). You will guide motor claims from FNOL to resolution with empathy and professionalism, asking the right questions and making informed decisions in high-emotion situations.

This role emphasizes strong customer service experience, claims knowledge, and the ability to deliver clear, supportive outcomes while adhering to regulatory guidelines and internal processes.