Fire Alarm and Emergency Lighting Field Service Engineer

Fire Alarm and Emergency Lighting Field Service Engineer

Location: Cork, Ireland. Employment type: Full Time. Competitive salary offered.

Allied Fire Protection Ltd is a leading provider of Fire Protection equipment with a portfolio of public and private sector clients across Ireland. We specialise in the supply, installation, maintenance and commissioning of fire alarm systems, and emergency lighting - delivered by our team of highly qualified and experienced engineers & installers.

A new and exciting opportunity is available in the Cork area for a Field Service Engineer. The Engineer will be based mainly around the greater Cork City area but travel further afield will be required from time to time. We are looking for a 'Can Do' motivated individual who is keen to join our progressive & growing company.

Responsibilities

• Servicing and commissioning equipment according to the manufacturer's specifications.
• Testing systems and analysing any failures.
• Consulting with engineering personnel to resolve unusual problems in system operation and maintenance.
• Advising management regarding customer satisfaction, product performance, and suggestions for product & service improvements.
• Providing excellent customer service and support during field visits or on call.
• Building positive relationships with customers and representing Allied Fire in a professional & trustworthy manner, ensuring company vehicle, uniform and paperwork promote professionalism.
• Managing all on-site service, maintenance and test tasks as required to relevant standards.
• Diagnosing errors or technical problems and determining solutions.
• Carrying out preventative maintenance & making recommendations based on age of systems & equipment.
• Producing timely and detailed service reports.
• Cooperating with technical & field teams and sharing information across the company.
• Understanding and anticipating customer requirements and making appropriate recommendations / briefings.
• Providing feedback to management regarding customer requests, satisfaction, product performance and suggestions for product improvements.
• Following all company's standard operating procedures and safe working practices.
• Advising and reporting on change requests for documented processes.

Qualifications

• At least 3 years proven experience in the Fire Alarm Industry and/or Electronic/Electrical Systems.
• Electrical or electronic background.
• Proficient in MS Office and/or other software programmes.
• Familiarity with mobile tools & apps.
• Full clean driving licence.

Benefits

• Competitive salary package.
• Company vehicle.
• Laptop.
• Phone.