Financial Crime - Ongoing Due Diligence Investigator

Salary: £33,203 - £34,950

Location: Birmingham, Chester, Glasgow, Hove, Leeds, Manchester, Newport, Cardiff, Edinburgh, Halifax

Hours: Full time - 35 hours per week

Working pattern: Primarily remote. You will need to be within reasonable travelling distance of a hub location and attend when required for business, team, or customer needs.

About this opportunity

This role sits within Financial Crime Operations and plays a key role in ensuring customer relationships remain aligned to regulatory expectations and our risk appetite. As an Ongoing Due Diligence Investigator, you'll review high risk customer accounts, assess ongoing suitability, and make clear, evidence based relationship decisions. You'll contribute to identifying financial crime trends and risks, supporting consistency and quality across Financial Crime Operations.

What you'll be doing

• Complete customer relationship reviews for high and very high risk customers
• Analyze account activity and make recommendations in line with policy
• Ensure decisions comply with regulatory and Economic Crime Prevention policy requirements
• Identify and raise potential financial crime risks
• Assess cases to ensure decisions are clear, defensible and well evidenced
• Contribute to identifying emerging financial crime risks and trends
• Manage workload effectively and prioritize activity
• Deliver against quality and productivity targets
• Communicate clearly with business partners and collaborators through written outputs
• Support continuous improvement and team collaboration

What you'll need Essential

• Experience in Financial Crime (AML, KYC, ODD or Transaction Monitoring)
• Good understanding of Economic Crime Policy and regulatory requirements
• Strong attention to detail and ability to assess complex information
• Analytical approach with the ability to identify risks
• Ability to make sound, risk based decisions
• Strong communication skills
• Ability to prioritize workload and deliver at pace

Desirable

• Experience in customer relationship reviews or ongoing due diligence
• Experience with high risk customers or enhanced due diligence
• Exposure to identifying and reporting financial crime risks

Benefits

• Generous pension contribution of up to 15%
• Annual performance related bonus
• Share schemes, including free shares
• Flexible benefits you can adapt to your lifestyle
• 24 days holiday, plus bank holidays
• Range of wellbeing initiatives and generous parental leave policies

We are committed to creating an inclusive workplace and offer reasonable adjustments for colleagues with disabilities. As a Disability Confident Leader, we guarantee interviews for a fair and proportionate number of applicants who meet the minimum criteria for the role with a disability, long term health or neurodivergent condition through the Disability Confident Scheme.