Financial Complaints Investigator (Hybrid)

Chetwood Bank in Wrexham is seeking a Complaints Handler to deliver fair, timely resolutions under FCA regulations. You will investigate cases, gather evidence, and engage with customers and internal stakeholders to close complaints.

You will maintain CRM records, analyse trends, and contribute to improvements across products and customer journeys. The role offers hybrid working and a competitive £28,000-£30,000 salary.