Field Service Engineer- Leeds

Posted 1 day 4 hours ago by OSI Systems, Inc.

Permanent
Not Specified
Other
Surrey, Salfords, United Kingdom, RH1 5
Job Description
Overview

Rapiscan Systems is an industry leader in detection technology, providing cargo and vehicle inspection systems and services for ports, borders, military, high-threat facilities, and checkpoints to help customers combat terrorism, drug smuggling, illegal immigration, and trade fraud. We offer a broad array of scanning system configurations that leverage low-, medium-, and high-energy X-ray technology-or multiple X-ray technologies-to address each customer's unique security application requirements. Our commitment to excellence in imaging performance, innovative design, and uncompromising quality ensures our solutions consistently deliver best-in-class imaging, high reliability, and operator satisfaction, to help customers find threats and contraband with ease and confidence.

Overview of role:Installation, Service, and support of Rapiscan X-RAY screening systems. This role will have primary responsibility for supporting all X-ray, CT, Checkpoint and Trace product lines of Rapiscan systems.

Responsibilities

  • ADS, CT, Checkpoint & Trace products at customer's premises, primarily in the Scotland & Newcastle areas, may occasionally include other locations throughout the UK and overseas.

    Installation, commissioning and service support of Rapiscan's X-ray, CT, Checkpoint and Trace systems at our customer's premises EMEA and International locations.
  • Carry out preventive and corrective maintenance on-site at our customers' premises in EMEA.
  • Carry out service site surveys prior to installations and professional site reports.
  • Carries out all preventive and corrective maintenance works and attends all call-outs.
  • Works on shifts pattern to support key customer site
  • Provide remote technical support to Distributors engineers and customers.
  • Work with all internal departments and externally with our customers and Distributors on service related matters and provide guidance when required.
  • Makes sure to submit service reports and non-conformance reports as required without delay
  • Give regular feedback to Engineering, Product Line Management and QA as part of our continuous improvement programme.

  • Uphold the company's core values of Integrity, Innovation, Accountability, and Teamwork.

  • Demonstrate behaviour consistent with the company's Code of Ethics and Conduct.

  • It is the responsibility of every employee to report to their manager or a member of senior management any quality problems or defects for corrective action to be implemented and to avoid recurrence of the problem.

  • Duties may be modified or assigned at any time to meet the needs of the business.

Qualifications
  • A strong communication skill with excellent written and oral ability. Able to clearly articulate both the Product and Process to any Customer or Programme Stakeholder.
  • Experience with installing, configuring and troubleshooting MS Windows based servers and workstations highly desirable
  • Knowledge of high-end X-ray systems or computed tomography a major advantage
  • Experience programming PLC's an advantage.
  • Have excellent ability to trouble-shoot complex systems and logically work through problems.
  • Must have experience in a field service engineer role.
  • Flexible during times of change and reacts to project adjustments promptly and efficiently
  • Willingness to travel within UK and Overseas.
  • Must be self-motivated and work well under pressure.
  • Strong aptitude to learn.
  • Ability to obtain airport security passes essential (some require a Criminal Record check).
  • An electrical Diploma with at least 4-5 years of field experience or a BSc Eng with 2-3 years of field experience
  • Post graduate qualification in Electrical engineering desirable
  • A recognised qualification in an IT (Microsoft, cisco etc) a plus
  • A good general knowledge of mechanical, electrical, civil, hydraulic, electronics or complex electro-mechanical equipment or systems. Or knowledge of HV Systems i.e. Medical or Industrial engineering discipline.

OSI Systems, Inc. has three operating divisions: (a) Security, providing security and inspection systems, turnkey security screening solutions and related services; (b) Healthcare, providing patient monitoring, diagnostic cardiology and anesthesia systems; and (c) Optoelectronics and Manufacturing, providing specialized electronic components and electronic manufacturing services for original equipment manufacturers with applications in the defense, aerospace, medical and industrial markets, among others.