Field Service Engineer - Midlands

Overview

A well-established scientific and diagnostic equipment company supplying instruments and consumables to clinical, industrial and veterinary laboratories across the UK. The business is customer-facing, service-led and committed to technical excellence and regulatory compliance.

Role summary: We are seeking a motivated Field Service Engineer to join our service team. You will deliver installations, maintenance, fault diagnosis and customer training for laboratory and diagnostic instrumentation. The role is field-based and involves regular travel to customer sites within your assigned region (Midlands).

Responsibilities

• Install, commission and validate laboratory and diagnostic instruments at customer sites.

• Carry out planned preventative maintenance (PPM), calibration and safety checks.

• Rapidly diagnose and repair electrical, electronic and mechanical faults to minimise customer downtime.

• Provide clear on-site and remote technical support and guidance to customers and colleagues.

• Produce accurate service reports, maintain job records and update the service management system in a timely manner.

• Support product rollouts, upgrades and customer training sessions when required.

• Work to company policies and statutory/regulatory standards (health & safety, quality management).

• Liaise with engineering, sales and spare-parts teams to ensure effective resolution of customer issues.

Qualifications

• Experience:

• HNC/HND, BTEC, apprenticeship or degree-level qualification in Electrical, Electronic, Mechanical, Biomedical engineering, or equivalent practical experience.

• Proven experience as a field service or maintenance engineer - ideally with laboratory, diagnostic, medical or scientific instrumentation.

• Strong fault-finding and practical repair skills across electrical, electronic and mechanical systems.

• Good IT skills, including the ability to use diagnostic software, basic networking and remote-access tools.

• Excellent verbal and written communication skills and a customer-focused attitude.

• Able to work independently, manage a schedule of site visits and travel extensively across the UK.

• Full UK driving licence.

• Experience with automated microbiology, clinical diagnostics or laboratory automation systems.

• Knowledge of regulatory standards such as ISO 13485, GMP or equivalent.

• Experience with calibration procedures and validation documentation.

• Experience using a Field Service Management system (FSM) or CRM.