Field Quality Assurance Specialist, Country Aces and Quality Team
Posted 23 hours 17 minutes ago by Amazon
Start Date: The starting date for this position is planned for August 15, 2025.
Operations is the heart of everything Amazon does. As a member of the ACES (Amazon Customer Excellence Systems) and Quality team, you will solve complex challenges and contribute to optimizing delivery station operations by providing the necessary knowledge and tools to improve performance. Your goal is to identify, design, and deliver process improvement solutions for various customer experience initiatives, enhancing Amazon's ability to deliver directly to customers through its network of third-party vendors.
Key job responsibilities- Complete daily routines related to address data quality to improve delivery quality.
- Monitor and analyze data to track key quality metrics.
- Perform audits, assessments, and deep dives of field processes and procedures.
- Use logical thinking, analytical, and problem-solving skills to identify potential areas for improvement.
- Communicate any quality problems or concerns impacting the customer experience.
- Verify potential access codes and delivery instructions for assigned addresses and update records as needed.
You will have the exciting opportunity to make history as a member of the ACES and Quality team, dedicated to creating unprecedented customer experiences daily. We seek individuals with innovation, problem-solving skills, and a passion for creating world-class customer experiences that will transform commerce.
About the teamAmazon Logistics (AMZL) handles 'last mile' delivery in partnership with third-party distribution businesses. We employ creative thinking and continuous improvement initiatives to deliver millions of products to customers. Our goal is to make delivery experiences as smooth as possible and to implement global delivery solutions for concepts like Amazon Fresh, Prime Now, and Amazon Restaurants.
Our operations are split into two sides: the 'under the roof' team, which processes products for dispatch, and the 'on the road' team, which works with Amazon Flex delivery contractors. We focus on operations with 24/7 shifts and are committed to innovation, including the use of electric vehicles and technology to reduce our carbon footprint.
BASIC QUALIFICATIONS- Advanced proficiency in German, both written and verbal (C1 CEFR)
- Relevant experience with data analytics and metrics to identify problems
- Experience with MS Office suite (Word, Excel, Outlook) in a professional setting
- Customer service skills for effective communication with partners
- Experience with transportation management systems
- Parcel delivery experience and market/geographic expertise
This position requires on-site presence, with occasional deviations from regular hours. We value diversity and are an equal opportunity employer. For privacy and data security information, please see our Privacy Notice.