Field Quality and Process Improvement Manager

Ref 42846 Division Retail Location Hybrid - Clearwater Court, Reading Contract type Permanent Full-time Grade B Hours 36 Salary £41,000 - £50,000 Closing date 28/10/2025

You'll support the Service Delivery Manager to improve processes and boost delivery across the region. Your role will include auditing service providers, ensuring compliance with DMEX and other standards, and maintaining high levels of quality and performance.

• Audit service provider performance and DMEX submissions each month, ensuring full compliance with Water UK standards and driving a culture of quality.
• Lead root cause and trend analysis to identify issues, uncover opportunities, and support continuous improvement across service delivery.
• Design, deliver, and evolve engaging training programmes for field teams and service providers, focused on safety, technical excellence, and outstanding customer experience.
• Champion learning and development - promoting best practice, driving mandatory training compliance, and supporting leaders in embedding high standards.
• Act as a subject matter expert, collaborating across engineering, safety, and compliance teams to align quality and training with business goals.
• Communicate findings and insights through clear, engaging reporting and presentations that inspire action and improvement at every level.

• Strong understanding of project delivery, contracts, and commercial drivers, with the ability to analyse data and make informed decisions.
• Proven experience in quality management, training, or supervisory field roles, with a focus on performance and continuous improvement.
• Excellent communication, stakeholder management, and influencing skills, combined with the ability to lead change effectively.
• Customer focused mindset with experience in performance management and embedding quality frameworks.
• Technical aptitude, ideally with a relevant degree, understanding of DMEX metrics, and process mapping experience.
• Full, valid UK driving licence and the motivation, drive, and organisational skills to deliver results across teams and projects.

3 to 4 office/field days per week. Based in our Clearwater Court office in Reading.

• Offering an annual salary from £41,000 to £50,000 per annum, depending on skills and experience.
• 26 days holiday per year, increasing to 30 with the length of service (plus bank holidays).
• Generous Pension Scheme through AON.
• Performance related pay plan directly linked to company performance measures and targets.
• Access to lots of benefits to help you take care of you and your family's health and wellbeing, and your finances - from annual health MOTs and access to physiotherapy and counselling, to Cycle to Work schemes, shopping vouchers and life assurance.

Disclaimer: Due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.