Field Operations Manager
Posted 4 hours 7 minutes ago by Thames Water Utilities Limited
Field Operations Manager - Hybrid (Reading & Swindon). Contract type B, permanent, full time, 36 hours per week. Salary up to £45,000 per annum with car allowance. Closing date 04/03/2026.
Key Responsibilities- Take responsibility for safe working practices for you and your team that comply with the company's safe system of work.
- You will guide, coach, and develop a field team to fulfil the business needs.
- You will develop and implement continuous improvements to optimise operational performance and customer service.
- Lead and develop the team members by setting measurable goals and promoting a culture of engagement and motivation.
- Control team unit costs to outperform budget whilst ensuring all service level agreements are fulfilled.
- Be a self motivated individual who can immerse themselves in the team around them. You need to be very disciplined, have the desire to learn from those around you, and have a can do attitude. This role can be demanding at times, but very rewarding too.
- Having previous experience in leading a high performing team of operational staff is preferred but not essential.
- Take ownership of responding quickly to faults, being curious to fully understand the problem, and identifying the best solution to resolve it the first time.
- Have excellent communication and interpersonal skills to interact with the team.
- Deliver exceptional service through an enthusiastic and positive approach, taking accountability for your role while working accurately and flexibly within a busy team.
- Possess strong IT literacy skills as all work is managed through the SAP system; user training for this and other standard software systems will be provided.
- Have a full, valid UK driving licence, as travelling to other sites and fields will be required.
- Offering a salary up to £45,000 per annum, depending on skills and experience.
- A company car allowance is provided.
- 26 days holiday per year, increasing to 30 with the length of service (plus bank holidays).
- Benefits on Tap, access to discounts, cashback and instant vouchers.
- Generous Pension Scheme through AON.
- Performance related pay plan directly linked to company performance measures and targets.
- Generous Paternity Leave, including 4 weeks paid and an optional 2 weeks unpaid.
- Enhanced Maternity Leave, 26 weeks full pay and 13 weeks half pay.
- Ongoing performance development reviews to help you be your best and identify growth opportunities.
We're the UK's largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people and the planet to thrive. It's a big job and we've got a long way to go, so we need help from passionate and skilled people committed to making a difference and getting us to where we want to be in the years and decades to come.
Our Commitment to Diversity and InclusionWe're committed to being a great, diverse, and inclusive place to work. We welcome applications from everyone and want to ensure you feel supported throughout the recruitment process. If you need any adjustments, whether that's extra time, accessible formats, or anything else, just let us know. We're here to help and support.
Optional Support for Crisis SituationsWhen a crisis happens, we all rally around to support our customers. As part of Team Thames, you'll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It's also a great opportunity to learn more about our business and meet colleagues.
DisclaimerDue to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.