Field Engineer Team Leader

Field Engineer Team Leader

Salary: £36,600 per annum

Location: Remote, must be based in the UK - particularly interested in candidates based in the North of the UK or Southwest

Contract: Permanent, 35 hours per week

Benefits

• 29 days annual leave plus bank holidays, with up to five additional days for continuous service and option to buy or sell leave.
• Gain professional qualifications and excellent training/development opportunities.
• Flexible maternity, adoption, and paternity packages.
• Pension with up to 7% employer contribution plus included life assurance cover.
• Staff discount portal and Blue Light Card eligibility with 15,000 national retailer's discounts.
• Vehicle included for Business use only.

Why Action for Children?

Working here is more than a job. Everyone in the Action for Children family is passionate about protecting and supporting children. It is the sense of purpose that drives us every single day. Because we know that, when we work together, we can make a huge difference to bring lasting improvements to vulnerable children's lives.

A bit about the role

We are looking for an enthusiastic and motivating Team Leader to oversee our skilled IT Field Engineers. In this crucial position, you will promote outstanding onsite technical support throughout the organisation and serve as a key representative of the Technology department across different business areas. If you have strong leadership experience and a solid IT technical background, this role could be an excellent fit for you.

How you'll help to create brighter futures

• Line managing the IT Field Engineers team.
• Producing monthly reporting of performance and applying a rolling programme of improvements.
• Managing the through flow of work and effectively deploying staff to meet day to day operational demands and maintenance of services.
• Taking a lead role managing the operational relationship between Action for Children and third party suppliers.
• Attending service sites to commission and de-commission centrally controlled IT equipment.
• Developing and applying technical knowledge of Microsoft-based infrastructure to Action for Children's technical infrastructure and desktop environment.
• Developing relationships with remote service users and internal IT teams.
• Undertaking continued professional development and staying abreast of latest developments to support continuous service improvement programmes for the department.

Let's talk about you

• Foundation Qualification in ITIL (or equivalent experience).
• Qualifications and/or experience of other Standards associated with IT best practice, such as ISO27001, Business Analysis and the Data Protection Act 1998.
• Customer service skills, knowledge and understanding of Service Level Agreements.
• Demonstrable experience of troubleshooting, diagnosing and resolving complex computer-related problems.
• Familiar with the use of Help desk systems and working in a service support environment.
• Experience of supporting a Microsoft Environment.
• Established working knowledge of computer hardware and network operating systems.
• Proficient technical knowledge of MS-Windows operating system, MS Office suite, Office 365, Azure and Active Directory. Knowledge of PC / laptop hardware, WiFi and basic networking.
• Demonstrates an understanding of internal and external security requirements.
• Full UK Drivers License.

Please see the Job Description for the full list of accountabilities and requirements.

Contact

David Simpson on or email us at quoting reference 12436.

Good to know Application Process

Please note we are unable to offer visa sponsorship for this role.

There are five sections to complete: Personal Details, CV, Supporting Statement & Information, Equality & Diversity, Submission & Declaration.

Diversity, equality, and inclusion

At Action for Children, we're dedicated to building a diverse, inclusive, and authentic workplace. We actively encourage applications from Black, Asian & Minority Ethnic, and disabled candidates as they are under-represented within Action for Children. We want to take deliberate and purposeful action to ensure equal opportunity to all groups in society and for Action for Children.

Want to know more about Action for Children?

Find us on LinkedIn, Facebook or YouTube to get to know us better.

Closing Date

Wednesday 21st January 2026.

Interviews will be scheduled for week commencing 26th January 2026 by MS Teams.