Field Engineer - Break Fix

We are always on the lookout for talented individuals who want to make a real impact on our mission by joining this growing and exciting business.

Job Overview

We are looking for an experienced Field Engineer to support and maintain the Gigaclear FTTH / FTTP network, ensuring high quality, safe, and compliant operations.

Key Accountabilities & Responsibilities

• Delivery of the allocated Break Fix schedules, working with stakeholders to deliver on time, safely and to standard
• Break Fix could include - traditional underground / buried network as well as PIA overhead and underground issues and fix
• Service repair on PIA PON network communities
• Initial first response to Gigaclear's overhead poles to assess and feedback for contractor instruction
• Fibre splicing and testing
• Responsibility for their own and teams' assurance across quality and Health & Safety standards

Knowledge & Experience

• A background in Civils, Fibre and / or Telecoms, ideally fibre optic networks (FTTH / FTTP)
• Previous experience of installations, fault fix, repair and / or maintenance
• Ability to troubleshoot, diagnose and fault fix network issues
• Previous knowledge and experience of in the field Civils specifications desirable - eg NRSWA
• Able to understand, interpret and adhere to risk & method assessments

Qualifications & Accreditations

• Full driving licence (manual), held for 12 months+
• DBS check (or ability to pass)
• Ideally already hold a NRSWA Operative accreditation

Staff rewards, benefits and opportunities

• Generous employer pension; up to 8% matched contribution
• Income protection & life assurance
• 25 days holiday (plus bank holidays), holiday purchase scheme and Yay Days!
• Health cash plan, 24/7 remote GP access and Employee Assistance Programme including counselling & legal advice
• Unlimited access to online training and development content via our Learning Management System
• Long service benefits and monthly employee recognition
• Enhanced maternity and paternity provisions
• Flexible working environment
• Health & Wellbeing initiatives and company funded social events

Our approach is to work guided by our mission, vision and values.

Our Mission - Empowering communities with brilliant broadband

Our Vision - Connected Communities

Our Values - Own it, Find the Right Way, Work Together, Win Together

We are committed to the fair treatment of our staff, potential staff, regardless of race, gender, religion/belief, sexual orientation, age, pregnancy/maternity, marital or civil partnership status, physical/mental disability, responsibilities for dependants or offending background. The information you give on this form will help us ensure equality in our services to you. We recognise that you may regard some of this information as personal and we have, therefore, included an option in most questions for 'prefer not to say'. All information that we collect in relation to equality and diversity will be treated confidentially in accordance with the Data Protection Act 2018 and will be stored within the Applicant Tracking System. Access to this information will be restricted to staff involved in the processing and monitoring of this data. It will be used to provide statistical information only. In completing the form below, you consent to us using your data for this purpose.