Family Hub Business Support Assistant

The Service & Team

The Together for Families directorate provides support to children and families within the county. Cornwall's Family Hubs support the delivery of services for families, children and young people aged from pre birth to 19 years old (or up to 25 years for anyone with a Special Educational Needs and Disabilities).

The Business Support Team provide reception cover for the Family Hubs across Cornwall and support the work of the Family Help Service. We have a fixed term vacancy for a part time (30 hours across 4 days) Business Support Assistant based within the Mid Cornwall Family Hubs, supporting the work of the Family Help Service. The fixed term contract will run until 31.07.2027.

Family Hubs in the mid of Cornwall covers St Blazey, St Austell, Newquay, St Dennis, Perranporth, Truro and Falmouth. The main working location for this role will be across St Dennis and Falmouth Family hubs however there is an expectation to provide cover within the locality as required.

The Role

The primary purpose of the role is to provide reception and administrative support in the delivery of services, supporting operational colleagues and ensuring timely communications with service users and partner agencies.

This is a public/customer facing role, where the statutory English language requirement for public sector workers applies. The position will be subject to a criminal record disclosure check.

Working Pattern

The working days will be Mondays, Tuesdays, Thursdays and Fridays from 9am to 5pm. The base for these days will be Falmouth on Mondays and Tuesdays and St Dennis on Thursdays and Fridays.

What you'll need to succeed

Applicants should have 4 GCSEs (A C), or equivalent, including English and Maths, excellent keyboard skills and significant experience of general office procedures and reception tasks.

You will also have good interpersonal and communication skills with the ability to liaise appropriately with all levels of professional staff, service users and other agencies. A professional approach applying discretion and diplomacy is essential. Flexibility and the ability to enjoy the challenge of working within a busy team environment, producing good quality, accurate outputs while often working to deadlines is required.

What you'll get in return

Cornwall Council's ambition is to be an employer of choice, a high performing Council and a learning organisation. We commit to providing a reward and benefits package to attract, motivate and reward our employees. We offer a range of flexible working options to our staff.

Our core employee rewards and benefits include:

• a competitive salary
• a defined benefit pension scheme, based on your career average earnings, including the option for extra voluntary contributions
• a generous annual leave entitlement with the potential to purchase additional leave
• a national award winning employee health and wellbeing programme
• an employee benefits scheme giving access to a wide range of discounts to local and national goods and services

Additional Information

Cornwall Council is unable to offer visa sponsorship or transfer existing sponsorship for this role.