Facilities Service Desk Lead (6-Month Contract)

A leading service management firm is seeking a confident Helpdesk Team Leader to guide the Facilities Service Desk team in Stoke-on-Trent. The ideal candidate should have strong leadership experience, a focus on customer service excellence, and the ability to drive performance improvements. This fixed-term role offers the opportunity to support team development and ensure high service standards are met. Applicants must thrive in a fast-paced environment and demonstrate effective communication and relationship-building skills.