Facilities Manager VA2687

Salary: £50,000
Location: London City
Hours: 8:00am-5:00pm (flexibility required to support business needs)

Anabas is a dynamic, national Facilities Management provider focused on delivering outstanding workplace experiences for corporate office occupiers.

We are looking for an experienced Facilities Manager to act as the primary on-site representative, leading the strategic and operational delivery of all workplace and FM services. This is a pivotal role responsible for creating a seamless, high-quality employee experience-spanning workplace programmes, relocation projects, asset management, and day-to-day facilities operations.

You will bring a strong blend of project management expertise and stakeholder leadership, confidently balancing client expectations with supplier performance through a proactive, solutions-driven approach.

Pre employment vetting will be required for this role which includes a DBS check.

Key Responsibilities Workplace Experience & Service Delivery

• Lead workplace experience initiatives, including events, hospitality, and engagement programmes
• Identify and implement service enhancements to continuously improve the employee experience
• Monitor performance through feedback, analytics, and utilisation insights

Projects & Building Relocation

• Plan and support the delivery of relocation and workplace projects, ensuring operational readiness
• Coordinate internal teams, vendors, and specialist partners
• Maintain project documentation including risk registers, schedules, and compliance records

Asset & Operational Management

• Oversee asset registers and lifecycle planning, ensuring accuracy and contractual compliance
• Manage planned and reactive maintenance in partnership with service providers
• Drive efficiencies to improve cost control and operational resilience

Facilities Management Operations (BAU)

• Lead day-to-day FM services including cleaning, security, reception, mailroom, and catering
• Manage and motivate on-site teams and contractors to deliver consistently high standards
• Ensure compliance with SLAs, KPIs, statutory obligations, and Health & Safety requirements
• Drive continuous improvement and service excellence across all operations
• Maintain accurate workforce planning via systems such as Deputy
• Hold budget accountability across labour, materials, equipment, and subcontractors
• Support contract reporting, governance, and continuous improvement planning
• Ensure cost control while maintaining high service quality

Stakeholder & People Management

• Build strong, professional relationships with clients and service partners
• Act as the escalation point for operational issues, resolving challenges effectively
• Lead team performance, development, and engagement
• Communicate clearly and confidently at all levels

Systems, Reporting & Compliance

• Maintain CAFM/CMMS systems and accurate operational records
• Produce weekly and monthly performance reports and insights
• Ensure all documentation (SOPs, risk assessments, schedules) is current and compliant
• Uphold Health & Safety, Equality & Diversity, and all company policies

Qualifications & Experience

• IWFM Level 3 (or higher)
• Demonstrable experience managing workplace relocations
• 3-5+ years' experience in Facilities Management or operations leadership
• Experience working in a vendor-led environment with client-facing responsibility
• Proven track record in team leadership and service delivery
• Experience delivering workplace experience or engagement programmes

Personal Attributes

• Proactive, solutions-focused, and resilient
• Strong stakeholder and interpersonal skills
• Professional, confident, and adaptable
• Able to manage competing priorities with sound judgement and diplomacy
• Passionate about delivering an exceptional workplace experience

What We Offer

• Employee Assistance Programme.
• Recognition and Reward scheme.
• Cycle to Work scheme.
• "Recommend a Friend" incentive.
• Company events.
• Training and development opportunities.