Facilities Manager

Who are we?

Howden is a global insurance group with employee ownership at its heart. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of 24,000 employees spanning over 56 countries. People join Howden for many different reasons, but they stay for the same one: our culture. It's what sets us apart, and the reason our employees have been turning down headhunters for years. Whatever your priorities - work / life balance, career progression, sustainability, volunteering - you'll find like-minded people driving change at Howden.

Role Overview

Our Corporate Real Estate Services (CRES) team is seeking a Facilities Manager to provide cover for maternity leave. To oversee the management of operations, projects and PPM compliance in all London Campus sites. This is a full time position based at our flagship office, One Creechurch Place.

Role Responsibilities

• Oversee the management of day-to-day operations in London Campus sites.
• Oversee all major JCT projects from inception to completion.
• Mentor and guide the operations team to develop their skills.
• Mentor the Operations Manager to increase managerial skills and implement processes to drive team performance.
• Oversee the management of all licences for alterations and ensure they are agreed on time and executed thoroughly.
• Escalating any issues where required.
• Take responsibility for ensuring effective communication and accountability thrives within the team and that regular meetings take place.
• Oversee performance of contractors to ensure expected standards are met.
• Oversee office moves to ensure a swift transition is executed with no disruption.
• Audit processes and procedures in place.
• Encourage the team to create, follow and maintain processes and procedures.
• Organise 1-2-1s with the team to discuss their performance.
• Identify any shortcomings and implement new processes, procedures and structure where required.
• Oversee the PPM compliance performance to achieve 100% compliance.
• Oversee performance of H&S risk assessments to ensure they are being undertaken and remedial works are actioned in a timely manner.
• Report frequently to the Head of Corporate Real Estate Services.

Role Requirements

• 6+ years' experience in corporate real estate services.
• Excellent knowledge and experience in facilities management including major projects and real estate service contract management.
• Strong commercial acumen and market awareness.
• Ability to build strong, effective working relationships and manage the project engagement teams.
• Excellent interpersonal and communication skills.
• Exceptional attention to detail.
• Experience in a similar senior role.
• Experience with (desired but not essential)
• NEBOSH/IOSH Qualification (desired but not essential)

What do we offer in return?

A career that you define. Our business succeeds by allowing our people to make a mark in the areas they care about most: personal development, volunteering, and fundraising for charity, or creating new insurance products that address society's greatest challenges. And we know that separate home and work lives don't really exist. If you're happy and healthy at home, you're more likely to be happy and fulfilled at work - and vice versa. That's why we do our best to support our people in every aspect of their lives.

Diversity and Inclusion

At Howden we value diversity - there is no one Howden 'personality type'. Instead, we're looking for individuals who share the same values as us: Our successes have all come from someone brave enough to try something new We support each other, in the small everyday moments and the bigger challenges We are determined to make a positive difference, at work and beyond We consider our people our chief competitive advantage and as such we treat colleagues, candidates, clients, and business partners with equality, fairness, and respect - regardless of age, disability, race, religion or belief, gender, sexual orientation, marital status, or family circumstances.

Our sustainability promise

We're on a life-long journey to become an ever-more sustainable group. It's a commitment to taking care of our people and the world we live in, to doing good business, and to making a positive impact wherever we can. Our governance processes, company policies, and review systems are all geared towards our goal of making a positive impact in the world. You can read more about our sustainability work here.

Reasonable adjustments

We're committed to providing reasonable accommodations at Howden to ensure that our positions align well with your needs. Besides the usual adjustments such as software, IT, and office setups, we can also accommodate other changes such as flexible hours or hybrid working . Not all positions can accommodate changes to working hours or locations.

Permanent

Howden began in 1994, as just three people and a dog. Now there are 23,000 of us, and we're a leading global insurance group, managing $37bn of premiums for our clients. Our largest shareholder group is us - the people who work in the business - supported by three long-term, minority growth-equity partners who share our vision to build a business to last, one that will never be sold. The owner's mindset is something that's embedded in our culture; our people readily take ownership of their decisions, their actions, and their outputs. They're invested in every sense. And we all know that by working together to drive the business forward, everyone will benefit from the extraordinary results we can achieve.