Facilities Manager

Job Title

Facilities Manager

Job Description Summary

We have an exciting opportunity for a talented Facilities Manager to join our market leading Global Occupier Services business, working with a prestigious client based in Dublin.

Role Purpose

Provide effective leadership and management for the facilities organization at multi site locations. Responsible for day to day implementation of policies, procedures and programmes that ensure a well managed and well maintained building. Respond positively to the concerns and needs of the client, tenants, environmental health and safety, and quality programmes, in coordination with the client's goals and objectives.

Coordinate the activities, financials, vendors and resources required for current and future needs of the buildings and operations; develop partnering relationships with key client employees and stakeholders; execute all relevant business/facilities administration and processes to the client's service levels as described in contract KPIs; deliver the full suite of services defined in the contract Scope of Work/MSA; and ensure client satisfaction by achieving SLAs and driving acceptable service delivery performance.

Provide regular reporting and support to the Regional Account Director as required. Ensure compliance with legislative, client and C&W health, safety and environmental requirements. Work with local, central or third party project managers to ensure fully integrated FM/projects delivery, and establish in depth knowledge of client culture with a focus on Real Estate and site organisation.

Core Responsibilities

• Financial Management

  Manage OPEX & CAPEX budgets, develop a 5 year rolling CAPEX plan, conduct monthly and quarterly forecasting, variance analysis, accruals and PO management. Ensure portfolio compliance with C&W financial policies and SOC1, and deliver overall financial performance.

• Operations

  Oversee day to day management of all hard and soft services across client owned and leased facilities. Lead internal teams and external service providers, provide operational leadership, maintain the CMMS (FAMIS360) and Yardi finance platform, manage Critical Business Infrastructure, liaise with landlords, and enforce client change management processes. Lead incident investigations, support audit and compliance activities, maintain risk registers, administer QMS systems, and oversee conferencing and event operations.

• Procurement & Contracts

  Deliver value for money through effective supplier management, measure performance against SLAs and KPIs, drive re procurement for cost efficiencies, maintain contractual understanding, develop glide path savings, manage vendor master lists, and ensure scopes of work align with AMD requirements and Service Agreements.

• Risk & Compliance, Governance & H&S

  Ensure full adherence to client and C&W policies, deliver services per contractual requirements, promote a culture of compliance, lead QEHS performance, support audits, manage corrective actions, and maintain safe systems of work.

• People & Culture

  Provide line management to direct reports, develop a strategic people plan, coach and motivate the FM team, foster an inclusive team culture, drive professional development, and maintain training matrices.

Qualities and Personal Attributes

• Strong business generation and execution focus.
• Proactive in learning about the commercial environment and internal resources.
• Brand ambassador, improving processes and reducing expenses.
• Innovation mindset, seeking new ways to differentiate services.
• Leadership and communication across all levels, inclusive and respectful.
• Decision making and risk management with ownership of outcomes.
• Trusted advisor with strong client and vendor engagement.

Qualifications

• Fluent in spoken and written English.
• Experience in Facilities Management, Building Services or Property Management.
• Desirable: membership or qualification in IWFM or IOSH.
• Experience managing multi site FM services, hard & soft services, employee experience programmes, energy management, CSR, sustainability and waste management.
• Strong financial acumen and experience managing large OPEX/CAPEX budgets.
• Proficient in Microsoft Office packages.
• Excellent stakeholder relationship and influencing skills.
• Problem solving and project management experience.

Other features of the job

• May work alternative hours, on call rotation, shift patterns or unsociable hours, including weekends and sometimes more than contracted hours.
• Travel to various locations in EMEA is integral to the role.
• Local requirements will govern patterns of work and travel.

Role Profile Notes

The purpose of this role profile is to focus on the most important aspects of the role of a Facilities Manager. It is not intended to be a complete list of every duty; day to day performance will include tasks not listed above.