Facilities Manager

Overview

We are looking for a Facilities Manager to lead the delivery of a safe, compliant, efficient, and high-quality workplace environment across Hearst Networks UK's London office. This role ensures that our facility services effectively support both business operations and employee experience.

The Facilities Manager is responsible for workplace and facilities management, with accountability for the day-to-day management of the office environment, hard and soft facilities services, statutory compliance, supplier performance, and workplace health and safety. With approximately 170 employees, we operate across one floor of an office building. Acting as the primary point of contact for landlords, managing agents, and building management, this role ensures effective coordination of building-related matters, service delivery, and facilities-related projects.

This is a permanent position. This role will be hybrid based in the London office 3 days a week, working on exciting, award-winning brands like Sky HISTORY and Crime+Investigation.

Key Responsibilities

• Maintain daily facility operations and maintenance (planned and reactive) and a well-run office environment.
• Oversee workplace presentation, meeting room readiness, office supplies, and day-to-day standards across front-of-house and back-of-house areas.
• Provide facilities support for ad hoc internal events and employee engagement initiatives, such as stand ups.
• Ensure compliance with health and safety legislation and lead risk and incident management.
• Oversee fire safety, statutory compliance, and audit readiness.
• Support emergency planning and incident response within the office space.
• Manage access control, CCTV, and visitor processes.
• Oversee all hard and soft services to ensure quality and compliance (electrical and power systems, water systems, cleaning services, meeting room support, general workplace services, inspections, remedial works).
• Act as main contact for landlords, managing agents, and building management teams.
• Coordinate building issues, access, repairs, and disruptions and represent the interests of our office at building management meetings.
• Manage office and facilities suppliers and monitor performance against SLAs.
• Manage relevant supplier procurement, renewals, and contractor compliance.
• Manage the facility team's budgets, spend and cost control, supporting forecasting and financial planning across facility operations, contracts, repairs, maintenance, and workplace improvements.
• Support the effective use of the office space, managing seating changes, workspace reconfigurations, and storage arrangements.
• Support workplace security in collaboration with IT and internal teams.
• Manage and support workplace staff, including the Workplace Co-ordinator and Office Porter.

Key Competencies

• Deciding and initiating action
• Delivering results and meeting expectations
• Leading compliance and procedures
• Relating and networking
• Leading and supervising

Minimum Requirements

• Facilities management or workplace operations experience within a corporate office environment.
• Experience managing external suppliers and contractors, including performance oversight.
• Experience coordinating maintenance (planned and reactive) and resolving workplace issues.
• Experience working with landlords, managing agents, and building management teams.
• Strong knowledge of health & safety compliance, including risk assessments and contractor control.
• Practical experience managing statutory compliance and fire safety processes.
• Ability to manage facilities budgets, tracking spend, and supporting cost control.
• Evidence of managing multiple priorities in an operational environment.

Desirable Requirements

• Experience in managing multi-site or complex office facilities operations.
• Experience overseeing both hard and soft services (e.g. M&E, cleaning, workplace services).
• Relevant safety certifications such as IOSH Managing Safely, NEBOSH General Certificate, NEBOSH Fire Safety, IWFM Level 3-4.