Facilities Manager

Facilities Manager Contract: Government Location: Bangor, Wales (with travel from Holyhead to Llandudno) Hours of work: 40 Contract Type: Permanent

ISS Facilities is recruiting an experienced Facilities Manager to join our team supporting a high-profile government contract.

Job Description

In this role, you will take full ownership of service delivery across your allocated regional sites. Managing both hard and soft FM services (including engineering, cleaning, and catering), you will ensure performance, compliance, and value for money, while maintaining strong client relationships within a complex and highly regulated environment.

Acting as the key interface between the client and operational teams, you will help ensure our services consistently demonstrate high standards, transparency, and regulatory compliance.

Key Responsibilities

• Oversee hard and soft FM service delivery across multiple sites
• Manage client relationships and proactively resolve service issues
• Ensure full compliance with statutory requirements and SFG20 maintenance standards
• Manage site-based teams including supervisors, engineers, and cleaners (where applicable)
• Oversee subcontractor performance, compliance, and service quality
• Monitor and report on KPIs, SLAs, and performance metrics using CAFM system (Maximo)

Professional and Personal Competencies / Qualifications

• Proven experience in a Facilities Management role
• Strong understanding of both hard and soft FM services
• Experience managing client expectations in a complex contract environment
• Previous people management / line management experience
• IOSH Managing Safely qualification
• Understanding of statutory compliance requirements
• Working towards Level 3 or Level 4 qualification in Facilities Management

Company Overview

Working with customers day by day, side by side, we understand every aspect of the user experience.

Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it's hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families.

ISS is committed to doing business the right way, taking its corporate responsibility very seriously.

Our passion is people.

Career Opportunities

We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference.

Diversity and Inclusion

ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.

We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government's Disability Confident scheme.

Contact

If you have any further queries regarding this role, please contact the Resourcing Team by emailing

Proud member of the Disability Confident employer scheme

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