Facilities Helpdesk Team Leader- Night Shift

Facilities Helpdesk Team Leader Night Shift- £35,000 per annum Canary Wharf- Hybrid

CBW Staffing Solutions are currently recruiting for an experienced Facilities Helpdesk Team Leader on behalf of a Leading Maintenance provider based in East London. This is a fantastic opportunity to join a supportive and growing team where you will have the opportunity to progress and develop your skills within the Business.

Key Details

• Location: Canary Wharf
• Salary: £35,000 per annum
• Working Hours: 4 Days on 4 Days Off-12 Hr Shift 19.00-7.00
• Contract Type: Full-time, Permanent
• Work Arrangement: Hybrid

Role Overview

As a Helpdesk Team Leader, you will play a crucial role in supporting the day to day operations of the Facilities and Maintenance Helpdesk Team. You'll be responsible for coordinating engineer schedules, managing internal systems, handling client communications, and processing financial documents such as purchase orders and quotations. You will apply effective team supervision and leadership qualities while maintaining aspects of the department's hard and soft facilities services.

Key Responsibilities

• Liaising with clients, engineers, and internal staff to ensure smooth operations and applying effective team supervision and leadership qualities while maintaining aspects of the department's hard and soft facilities services.
• Leading, communicating and promoting a strong work ethic within the team to maintain service delivery standards and business relationships.
• Ensuring the helpdesk is managed and maintained according to team rotas and managing engineer diaries and scheduling appointments via internal systems.
• Raising and processing purchase orders and job quotes.
• Coordinating with the maintenance supervisor to allocate daily tasks.
• Managing incoming and outgoing communications (emails and calls).
• Maintaining accurate records by scanning and uploading documentation.
• Opening and closing maintenance jobs on internal systems.
• Assisting with diary and call out rota management.
• Providing general administrative support to the wider team.

Required Experience and Skills

• Prior experience in a Facilities Management (FM) or maintenance environment.
• Strong background in finance related admin: quotations, invoicing, purchase orders.
• Excellent organisational and multitasking abilities.
• IT literate with the ability to quickly adapt to new systems.
• Confident communicator with strong interpersonal skills.
• Proven administrative experience in a fast paced office setting.