Facilities Helpdesk Administrator

Role

Facilities Helpdesk Administrator

£35,000 per annum Office-Based Permanent Role

Key Details

• Location: Liverpool Street
• Salary: £35,000 per annum
• Working Hours: 08:00 - 17:00, Monday to Friday
• Contract Type: Full-time, Permanent
• Work Arrangement: Fully office-based

Role Overview

As a Helpdesk Administrator, you will play a crucial role in supporting the day-to-day operations of the maintenance team. You'll be responsible for coordinating engineer schedules, managing internal systems, handling client communications, and processing financial documents such as purchase orders and quotations.

Key Responsibilities

• Liaising with clients, engineers, and internal staff to ensure smooth operations
• Managing engineer diaries and scheduling appointments via internal systems
• Raising and processing purchase orders and job quotes
• Coordinating with the maintenance supervisor to allocate daily tasks
• Managing incoming and outgoing communications (emails and calls)
• Maintaining accurate records by scanning and uploading documentation
• Opening and closing maintenance jobs on internal systems
• Assisting with diary and call-out rota management
• Providing general administrative support to the wider team

Required Experience and Skills

• Prior experience in a Facilities Management (FM) or maintenance environment
• Strong background in finance-related admin: quotations, invoicing, purchase orders
• Excellent organisational and multitasking abilities
• IT literate with the ability to quickly adapt to new systems
• Confident communicator with strong interpersonal skills
• Proven administrative experience in a fast-paced office setting

If you're looking to join a close-knit team where your work is valued and you can grow within a stable company, we'd love to hear from you.

To apply

Please send your CV to Claire at CBW Staffing Solutions for immediate consideration