Facilities Contract Manager
Posted 2 days 15 hours ago by CBRE, Inc.
As Contract Manager within CBRE Global Workplace Solutions (GWS) Ireland, you will lead, manage and develop an integrated facilities management contract for a private healthcare provider operating a hospital, nursing home and associated clinics/day facilities across three Dublin sites. This is a site-based role in a regulated 24/7 healthcare environment where safety, compliance, operational excellence and client satisfaction are critical.
You will act as the trusted single point of contact for the client's leadership team, ensuring contractual, financial, operational and regulatory commitments are consistently achieved. The role requires someone who can stabilise a first-year contract, build strong client relationships, strengthen service delivery, and identify opportunities for continuous improvement and growth.
What You'll Do Client & Stakeholder Management- Act as the primary point of contact for the client's Head of Facilities and senior leadership team.
- Lead delivery of all contractual commitments and ensure service performance consistently meets or exceeds expectations.
- Establish and maintain an effective governance structure, including daily, weekly, monthly, quarterly and annual reviews.
- Deliver accurate reporting, track actions to completion, and proactively identify risks and solutions.
- Build and maintain positive, collaborative relationships with client stakeholders, residents', patients' representatives (where appropriate), suppliers and CBRE colleagues.
- Ensure all fixed, project, additional works and pass-through charges are agreed, accurate and invoiced on time.
- Manage billing queries promptly and minimise unbilled revenue.
- Take ownership of debt management and cash collection, reviewing aged debt regularly and escalating concerns when required.
- Develop and manage contract budgets, forecasts and financial plans.
- Analyse and explain budget variances, identifying actions to mitigate risks and deliver agreed savings.
- Maintain a detailed understanding of the contract, Statement of Work and change control process.
- Ensure all additional work is quoted through CBRE systems and contract documentation remains current.
- Prepare for client performance reviews, contract extensions and renewal opportunities.
- Ensure full compliance with statutory, contractual and CBRE requirements through robust control systems.
- Oversee planned and reactive maintenance programmes, statutory inspections, certification and helpdesk performance.
- Manage asset information and maintenance data to ensure records are accurate and complete.
- Deliver agreed cleaning efficiencies while maintaining full compliance with HIQA standards and infection prevention and control requirements.
- Manage life-safety systems, including fire alarms, emergency lighting, access control, door release systems and water safety programmes.
- Ensure defects are resolved effectively, root causes are identified and remedial actions are implemented.
- Maintain audit readiness for HIQA, HSA, CBRE QHSE and client audits.
- Ensure incidents are reported, investigated and lessons learned are implemented.
- Promote safe working environments and ensure CBRE and subcontractor compliance with all health and safety requirements.
- Manage subcontractors and suppliers to ensure compliant, reliable service delivery across all critical trades and services.
- Ensure suppliers are effectively onboarded, monitored and managed.
- Address performance issues promptly and elevate conflicts of interest where necessary.
- Evaluate opportunities to increase self-delivery capability where it improves service, compliance or value.
- Utilise CBRE systems, CAFM platforms, asset registers and maintenance planning tools to support informed decision making.
- Support sustainability initiatives, energy efficiency programmes, water conservation projects and capital works.
- Present innovative solutions and continuous improvement opportunities to the client on a regular basis.
- Develop and maintain effective contract staffing structures that balance service delivery, resilience and cost management.
- Lead, coach and develop the Contract Support team and wider site team.
- Create a positive learning environment focused on continuous improvement and capability development.
- Support recruitment, onboarding, performance management, succession planning and employee recognition activities.
- Manage subcontractor teams and any transferred employees, ensuring delivery aligns with CBRE standards and client expectations.
- Collaborate with operational leaders across the business and actively promote CBRE's RISE values.
- Identify and develop opportunities for additional services, projects and contract growth.
- Support contract retention, renewal activity and re-tender opportunities.
- Assist with business development and mobilisation activities where required.
- Ensure company policies and operational processes are effectively communicated and implemented throughout the contract.
Success in this role will be measured through:
- Positive client feedback and achievement of client KPI and SLA targets.
- Timely and accurate billing with minimal unbilled revenue.
- Effective cash collection and debt management.
- Delivery of budget commitments, forecasting accuracy and agreed savings programmes.
- Achievement of cleaning efficiency targets without adverse impact on infection prevention or HIQA compliance.
- Full statutory compliance and successful audit outcomes.
- Strong supply chain performance and workforce stability.
- Identification and conversion of growth opportunities that support contract profitability and long-term retention.
- Good general education, including English and Maths.
- Relevant facilities management or engineering background covering both hard and soft services.
- Proficiency in Microsoft Excel, Word and PowerPoint.
- Experience using CAFM or similar facilities management systems.
- Minimum five years' facilities management experience within Ireland, covering both hard and soft services.
- Experience managing multi-site contracts, operational teams and third-party supply chains.
- Demonstrated commercial management experience, including budgeting, forecasting, billing, variance analysis and change control.
- Strong understanding of Irish health and safety legislation, fire safety requirements and statutory maintenance obligations.
- Excellent communication and stakeholder management skills.
- Strong analytical and financial acumen with the ability to communicate financial information clearly.
- Ability to influence senior stakeholders and perform effectively in a demanding operational environment.
- High levels of integrity, professionalism, resilience and customer focus.
- Degree, HNC/HND or equivalent qualification.
- IOSH, NEBOSH, recognised facilities management qualification or management qualification.
- Awareness of SFG20 maintenance standards.
- Experience within healthcare or another highly regulated 24/7 critical environment.
- Knowledge of HIQA-regulated facilities and infection prevention and control requirements.
- Experience managing water safety programmes (L8) and fire/life-safety systems.
- Experience of TUPE, contract mobilisation and transition programmes.
- Experience delivering ESG, sustainability, energy efficiency and environmental improvement initiatives.
- Reports to the CBRE Associate Director.
- Accountable to relevant CBRE functional leaders where required.
- Works closely with the client's Head of Facilities and nominated client representatives.
- Provides direct leadership to the contract team and indirect leadership to subcontractor partners.
This is a site-based role supporting three locations in Dublin. Flexibility to work outside normal operating hours may be required from time to time, as agreed with the Associate Director.
Why CBRE When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values - respect, integrity, service and excellence - and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your potential. We welcome all applicants.
Applicant AI Use Disclosure We value human interaction to understand each candidate's unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process.