F&B Team Member

Job Title: Food & Beverage Team Member

Base: Heacham Manor Hotel

Reporting to: F&B Front of House Manager

Job Purpose

As a Food and Beverage Team Member you will be an enthusiastic and energetic individual and part of the wider Food & Beverage team. This role is customer focused within a fast paced environment, the post holder will therefore have good communication skills and a passion for delivering excellent customer service.

Key Responsibilities

• Engaging with the customers, providing excellent customer service.
• Serving food and drink across different outlets at the hotel, in line with the principles of the 8 steps of service. Clear tables promptly as required.
• Handling card and cash payments in line with company cash handling procedures.
• Ensure the dining areas are prepared, clean and fully set for service as detailed by the procedure. Maintain a clean and tidy work area at all times.
• Assist with the setup of the function rooms, bar & restaurant for weddings and events.
• Follow the relevant company and department procedures and adhere to all food hygiene and health & safety requirements.
• Maintain knowledge of the complete menu, including daily specials, and any special events within the establishment.
• Report all technical and quality faults to supervisors/management.
• Comply with all regulations and policies such as Data Protection Act, Health & Safety and Safeguarding, and ensure a safe working environment for all staff members.
• Complete any in house training as required and participate in team meetings.
• Act as an ambassador for the business and ensure that the company is promoted externally on all occasions.
• Perform any other duties as required.
• Support the company's mission and objectives through compliance to policies and procedures.

Key Relationships

• F&B Team including supervisors
• F&B Front of House Manager
• Events Manager

Education, Training & Experience

• Teamwork skills and the ability to act as the public face of the business
• Computer literate
• Previous experience within a similar setting desirable but training will be given
• Food hygiene certificates (desirable)

Disposition & Requirements

• Full valid driving licence for the UK (desirable)
• Flexible schedule, for working hours
• Maintain a professional standard of work attire
• Standard full length black trousers or skirt, company shirt/top
• Mid to long length hair must be neatly tied back
• Jewellery kept to minimum, no chipped nail polish
• Closed toe formal black shoes
• Excellent customer service
• Strong work ethic, organised with good timekeeping skills
• Enthusiastic and energetic team player
• Works well in a fast paced environment
• Polite and well mannered with good communication skills

Hours of Work

As detailed in contract to include weekends and bank holiday, shifts may include split shifts. Some shifts may include evenings.