F&B Ops Manager

About the Role

Treehouse Hotels was founded on the ideas that inspire children to build a treehouse Adventure, independence, cozy spaces and repurposing crafty things are what make a place warm and special. It's an escape from reality a place you've maybe never been but have always belonged.

At Treehouse Hotel London, we are looking for an F/B Operations Manager who brings that same spark of curiosity, someone with a flair and ability to generate opportunities and to drive commercial performance. You will lead and mentor a talented Food & Beverage team across both Madera and The Nest elevating dining experiences, celebrations, private events and everything in between.

As the Food & Beverage Operations Manager, you will lead and inspire the F/B team to deliver exceptional guest experiences across all outlets within the hotel. You'll oversee daily operations, ensuring that each department-from restaurant to bar, banqueting to in-room dining-runs efficiently, profitably, and to the highest standard.

This is a hands on leadership role that combines operational excellence with strategic oversight. You will focus on guest satisfaction, team engagement, and commercial success, all while upholding brand standards and promoting a culture of service, quality, and professionalism.

This is a hands on role that involves being on your feet, so you'll bring a positive attitude and the stamina to support our fast paced environment.

About You

• Previous experience as an F/B Manager or Operations Manager within a hotel or similar hospitality environment
• Proven leadership skills with the ability to develop and inspire a team.
• Strong guest focus and excellent interpersonal skills.
• Collaborative mindset and ability to build a motivated, high performing team.
• Commercially astute with solid financial awareness and experience managing P&L.
• Level 3 Food Safety qualification (or willingness to complete)
• Strong knowledge of EPOS and hospitality management systems
• Proven success in managing budgets, staffing, and service quality simultaneously

Key Responsibilities

• Prepare venue budgets and forecasts, maximising revenue and meeting/exceeding budgeted EBITDA.
• Collaborate with Hotel General Manager and Food & Beverage MD, to deliver revenue objectives.
• Recruit, train, and develop team members in line with company policies, enthuse energy in teams to create the best vibe in London!
• Motivate and lead by example, fostering a collaborative and 'one team' approach.
• Support operations in all departments and act as Manager on Duty when required.
• Develop initiatives to engage, motivate, and retain employees, aligned with our values and goals.
• Work with the Marketing Director to create a working plan of activity for all venues, including collaboration with brand partners to create exciting activations throughout the year.

Benefits

• Get Paid in Real Time or build savings with Wagestream: Take control of your earnings. Track your pay live, access funds when needed, build savings and get expert financial tips-all in real time.
• Stay, Relax and Recharge: Enjoy discounted stays across all our venues. Treat yourself or bring your friends and family along for a well earned break.
• Delicious Discounts: Indulge a little with discounts on food and drinks across our hotels, bars and restaurants.
• Spa Discounts: Self care matters! Treat yourself with exclusive wellness offers at our spas and leisure clubs.
• Retail, Cinema & Fun Discounts: Enjoy exclusive access to savings on shopping, cinemas trips and fun days out.
• Rise with Us: From apprenticeships to leadership programmes, we support you to grow and reach your career goals.
• Superstar Awards: Your hard work deserves the spotlight! Each month we celebrate and reward our team members who showcase our values and bring hospitality to life.
• Long Service Awards: Celebrate key milestones with us, starting from just one year of service-plus enjoy extra annual leave as a thank you for your commitment.
• Recommend a Friend: Bring great people into the team and earn a bonus when they join!
• 24/7 Support: We're committed to your wellbeing. Access our confidential Employee Assistance Programme anytime, anywhere.
• Bereavement Leave - When life gets tough, we ensure you have the time and support you need to be with your loved ones.
• Pension Scheme: Plan for your future with your pension plan, designed to help you build long term security.
• Year Round Incentives: Enjoy fun incentives, exciting challenges, and surprise perks throughout the year!